Item 21 - Agreements for On -Call Landscape Architectural Services

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Proposal to provide On -Call Landscape Architectural Services — RFP No. 22-097 Commitment to Quality Control DEA's Quality Management Plan is an essential element in our approach to deliver a project that meets or exceeds City requirements. Todd Holmes, Quality Assurance / Quality Control Manager will have overall responsibility and authority to implement the QA program, including resource and training needs, approving the Quality Management Plan, documentation, and monitoring progress. With assistance from task order managers, Todd will oversee development and implementation of standard QA/QC measures for each task order on this on -call agreement. He will confirm that DEAs QC program is implemented, so that work products are completed to an established level of quality, following City's design standards and checklists. The project team adheres to this QC program throughout the delivery of each task order and includes the elements illustrated in the graphic on the next page. The terms Quality Assurance and Quality Control are often used interchangeably, but DEA clearly distinguishes these concepts as follows. QUALITY ASSURANCE Quality Assurance (QA) is an overall program that establishes project -related policies, procedures, standards, guidelines, and systems aimed at producing an acceptable level of quality in our products. These are things we do continuously before, during, and upon completion of specific project deliverables to make sure we understand what is required of our deliverables and that those requirements are met. But most importantly it's the things we do during the process like setting and communicating standards and verifying City requirements, among others. The goal is to do things right, the first time, by verifying that the project requirements are clearly defined and communicated. The QA program is the responsibility of all DEA team members, with particular emphasis and responsibility for technical aspects resting with the task leaders. QUALITY CONTROL Quality Control (QC) is project -specific activities consistently applied to assist with quality project deliverables. The objective of DEA's QC program is to detect and eliminate major defects in project work products and limit minor defects consistent with commonly accepted standards. This is accomplished through the application of continuous checks and comprehensive reviews prior to each delivery milestone adopting the 30-60-90 percent review. We believe that this procedure will increase quality control, attention to project controls, and target budgets. The QC program is project specific (technical review, accuracy review, interdisciplinary review, constructability review) and is implemented under the authority of the QA/QC manager. DENS Quality Control Program At project start-up, the IDEA Project Manag e r 'I p (PIVI) prepares a quality contrc: Ian that ze*0000 identifies the quality manager (QM) and subsequent primary reviewers for different project deliverables Copies of outgoing and incoming documents are stored in a filing system that maintains the integrity and accessibility of both hard copy and electronic documents. Before delivering any submittal, IDEA conducts independent internal reviews of deliverables. Our QIVI signs City's verification memo upon review of QC documents. Our QMs receive special training in quality assurance/quality control (QA/QC) procedures. The QIVI works closely with the PM to see that the QA and QC plans are applicable to the project and are strictly followed. DEA has developed internal QA/ QC tools that each discipline follows for the development of plans, estimates, and deliverables defined in the scope. These include detailed checklists and narratives that highlight expectations for team members to follow. We also follow any City milestone design checklists. David Evans and Associates, Inc. I March 15, 2023 1 15