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and retention criteria of the Contractor, they shall be offered employment with the <br />Contractor for at least their prior City hourly rate. <br />10. The Contractor shall arrange for and provide all substitute employees, ensuring that all <br />designated locations are staffed during the required time periods. The Contractor shall <br />contact the Santa Ana Public Works Agency immediately if a position cannot be filled by <br />the Contractor; however, it remains the Contractor's responsibility to ensure coverage for <br />all locations where crossing guards are maintained. <br />11. The Contractor shall be responsible to coordinate with the affected schools and school <br />districts to ensure coverage is provided at designated locations when school schedules are <br />modified and/or changed for any reason that requires students to arrive or depart at a time <br />that is different than the norm. <br />12. Contractor will provide all of the required training for employees selected to be crossing <br />guards. <br />13. The Contractor shall certify that all employees selected to perform the duties of a crossing <br />guard in the City of Santa Ana have never been convicted of any felony, a crime of moral <br />turpitude, or any crime against children. In addition, the recruitment process shall <br />incorporate a Pre -Employment Screening Program that includes: <br />a. An employment reference check <br />b. A criminal background checks and fingerprint check <br />c. A drug and alcohol screening test <br />d. Social Security verification <br />e. Only documented, authorized Contractor employees are eligible to work or <br />permitted on or in City facilities (Verification of the INS-9 forms must be provided <br />to the City upon request) <br />14. Any employee whose conduct is not satisfactory, as determined by the City of Santa Ana <br />shall be removed from providing crossing guard services in the City of Santa Ana. <br />15. The Contractor shall investigate all public complaints concerning crossing guard services. <br />In the event of a complaint, the Contractor shall contact the City of Santa Ana Public Works <br />Agency at (714) 647-5672, within two (2) hours and email the City's Project Manager, to <br />advise the nature of the complaint and the course of actions/remedy/resolution of said <br />complaint. Contractor shall furnish a written report of the incident to the City of Santa Ana <br />Public Works Agency within five (5) business days after the occurrence. <br />Contractor shall maintain detailed records and reports of the total number of hours of <br />service provided. These records shall list the number of hours worked at each location. <br />These records will be made available for inspection and audit by the City of Santa Ana at <br />any time. <br />IV. EXAMINATION OF WORK AREA <br />Consultant/contractor is responsible for familiarizing themselves with the applicable schools <br />and Crossing Guard locations prior to having submitted a proposal. Submission of a proposal <br />Page 3 of 5 <br />Non -Fed Funding (6.1.2020) <br />