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Finance and Management Services <br />www.santa-ana.org/departments/finance <br />Item # 22 <br />City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br />April 4, 2023 <br />TOPIC: Animal Licensing Services Agreement <br />AGENDA TITLE <br />Approve an Agreement with PetData, Inc. for Animal Licensing Services for up to a <br />Three-Year Term and Two One-Year Renewal Periods <br />RECOMMENDED ACTION <br />Authorize the City Manager to execute an agreement with PetData, Inc. for animal <br />licensing services for a three-year period, from April 4, 2023 through April 3, 2026, with <br />two one-year extension periods, subject to non-substantive changes approved by the <br />City Manager and City Attorney; there is a one-time start-up fee of $1,000 and an <br />ongoing fee of $4.30 for each one-year license processed. <br />DISCUSSION <br />The Treasury and Customer Service Division of the Finance and Management Services <br />Agency is responsible for managing the City’s dog licensing program. Currently, it uses <br />an in-house software program that has been used for over 20 years. Due to the age of <br />this in-house dog licensing program, there are limited technological capabilities and it <br />does not offer a customer portal website that is user-friendly for Santa Ana residents to <br />initiate or renew a dog license online. After reviewing available software, staff found <br />there is only one feasible option to meet the City’s needs. Therefore, staff recommends <br />utilizing PetData, Inc. (“PetData”) as the sole source provider for the City’s dog license <br />program. PetData is the largest animal licensing organization in the U.S. and is the only <br />private company currently providing custom and comprehensive turnkey animal <br />licensing program to municipalities. <br />PetData is a company whose sole purpose is animal licensing. PetData has over 25 <br />years of experience providing animal license services to municipalities. The company <br />operates nationwide, processing millions of animal licenses and rabies vaccination <br />certificates each year. PetData currently provides animal licensing services to <br />neighboring southern California cities such as Torrance, Hawthorne, Newport Beach, <br />Laguna Beach, Garden Grove, San Clemente-Dana Point, and Santa Barbara. Unlike <br />other companies that sell licensing software, PetData is the only company that provides <br />both user software and processing capabilities.