Item 25 - Tenant Relocation Plan for 206 and 208 S Flower Street

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206 S. Flower Acquisition and Relocation Relocation Plan 10 IV. THE RELOCATION PROGRAM The City’s Relocation Program is designed to minimize hardship, be responsive to unique Project circumstances, emphasize maintaining personal contact with all affected individuals, consistently apply all regulatory criteria to formulate eligibility and benefit determinations and conform to all applicable requirements. The relocation program to be implemented by the City will conform with the standards and provisions of the Law and Guidelines identified previously. The City has retained OPC, an experienced consulting firm, to administer the Relocation Program for the permanent displacees. OPC has worked on more than 50,000 public acquisition and relocation projects for 40 years. Experienced City staff will monitor the performance of OPC and be responsible to approve or disapprove OPC recommendations concerning eligibility and benefit determinations and interpretations of City’s policy. OPC staff will be available to assist any relocated person and/or household with questions about the relocation process, relocation counseling and/or assistance in relocating. Relocation staff can be contacted at (562) 354-2451 or toll-free at (800) 400-7356 from 8:00 am to 5:00 pm Monday through Friday and are available via voicemail and/or cellular phones after hours. The Relocation Office is located at 5000 Airport Plaza Dr. Suite 250, Long Beach, CA 90815. Eligible individuals, who need to permanently move from their existing home, will receive relocation assistance. The relocation program consists of two principal components: advisory assistance and financial assistance (Relocation Benefits). A. ADVISORY ASSISTANCE Advisory assistance services are intended to: • Inform displacees about the relocation program; • Help in the process of finding appropriate replacement accommodations; • Facilitate claims processing; • Maintain a communication link with the City; • Coordinate the involvement of outside service providers. To follow through on the advisory assistance component of the relocation program and assure that the City meets its obligations under the law, OPC staff will perform the following functions: 1. Distribute appropriate written information concerning the City’s relocation program; 2. Inform eligible project occupants of the nature of, and procedures for, obtaining available relocation assistance and benefits (See Exhibit B); 3. Determine the needs of each displacee eligible for assistance;