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<br />PAGE 17 <br />5. SUPPORT: <br /> Axon will provide on -site Go -Live support the week the agency <br />begins using the software . <br /> Axon will provide updates and enhancements to the product, <br />which the a gency will automatically receive. <br /> Axon will provide the a gency’s e nd u sers with access to the <br />help.axon.com support portal to submit and review service <br />tickets. <br /> Following final acceptance, the agency will utilize Axon support <br />via my.axon.com for any further modifications to the product. <br /> For t echnical s upport assistance, the a gency may contact a <br />t echnical s upport representative at 800 -978-2737, or via email <br />at S upport@Axon.com. Online, email -based support and <br />remote -location troubleshooting are included on an ongoing <br />basis as part of the a gency’s investment in the Axon ecosystem. <br />Phone support is a vailable 24/7. <br />DocuSign Envelope ID: A69C2874-A23C-4EBA-AE3F-17C057920A28