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Item 20 - Agreement with 3Di, Inc. for the Rent Stabilization
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Item 20 - Agreement with 3Di, Inc. for the Rent Stabilization
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8/11/2023 10:00:24 AM
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City Clerk
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Agenda Packet
Agency
Clerk of the Council
Item #
20
Date
2/7/2023
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<br /> <br /> <br />EXHIBIT B <br />3Di Inc. Service Level Terms <br />The Services shall be available 99.9%, measured monthly, excluding scheduled maintenance. If Customer <br />requests maintenance during these hours, any uptime or downtime calculation will exclude periods affected by <br />such maintenance. Further, any downtime resulting from outages of third-party connections or utilities or other <br />reasons beyond Company’s control will also be excluded from any such calculation. Customer's sole and <br />exclusive remedy, and Company's entire liability, in connection with Service availability shall be that for each <br />period of downtime lasting longer than one hour, Company will credit Customer 5% of Service fees for each <br />period of 60 or more consecutive minutes of downtime, provided that no more than one such credit will accrue <br />per day. Downtime shall begin to accrue as soon as Customer (with notice to Company) recognizes that <br />downtime is taking place and continues until the availability of the Services is restored. In order to receive <br />downtime credit, Customer must notify Company in writing within 24 hours from the time of downtime, and failure <br />to provide such notice will forfeit the right to receive downtime credit. Such credits may not be redeemed for <br />cash and shall not be cumulative beyond a total of credits for one (1) week of Service Fees in any one (1) <br />calendar month in any event. Company will only apply a credit to the month in which the incident occurred. <br />Company’s blocking of data communications or other Service in accordance with its policies shall not be deemed <br />to be a failure of Company to provide adequate service levels under this Agreement. <br />EXHIBIT 1
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