Item 22 - Food Distribution Programs

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6. Coordination and safety guidelines: During the height of the pandemic Delhi established a drive -up distribution mode, along with a door-to-door delivery option. This is no longer part of the program; however, if needed we will obtain necessary permits, coordinate traffic, and for facilitating any other communications required to provide services successfully and, in a manner, that complies with any applicable safety guidelines and regulations at our own cost. 7. Customer Service: Serving the community in a courteous and respectful manner is the core value of Delhi. Staff is trained in customer service. They are expected to treat and be courteous to all the public, including City staff. 8. Cleanup/Janitorial: The food distribution and pantry are housed at the Delhi Center. Custodians clean, sanitize, and set up the ballroom and areas where community members will visit, tear down and provide constant cleaning of the Pantry to ensure the cleanliness and wellness of our visitors and staff, daily. 9. Prepared Foods: Delhi will not prepare or distribute meals under this contract. B. SAFETY REQUIREMENTS 1. Employee Training: Delhi shall provide training to all employees and representatives in the work practices necessary to safely perform their work as related to the food distribution program. 2. Protective Equipment and Safe Site: Delhi shall provide at its expense all safeguards, safety devices, and protective equipment, and shall take any and all actions appropriate to providing a safe project site. Delhi has partnered with Abrazar for PPE and regularly restocks the inventory for staff and community needs. 3. Safety of the Public: Delhi does not plan on needing to erect barricades or cones for the food distribution program. However, if there is a change in the program and they are needed, it will ensure the safety of the public, City, and Delhi staff. 4. Protection of Adjacent Property: Delhi performs all the related services onsite. If damages arise that are caused by Delhi we will work through our insurance to repair and correct damages. C. REPORTING REQUIREMENTS 1. Monthly Reporting: As is currently required, Delhi will submit monthly reports using the City's form in whatever format the City designates. Delhi Center meets urgent community needs with swift and effective implementation while maintaining a robust documentation and compliance regime. An intake form will be used to register all participants and provide the necessary demographics for program eligibility and compliance as well as emergency contact information and liability waivers. The form includes annual income, household makeup, family composition, and other data points that help us ensure equitable delivery of government benefits and opportunities to underserved communities. This process may be modified depending on future COVID-19 closure mandates. 2. City Tracking Forms: Delhi shall utilize City -provided tracking forms to document recipients and their demographic and need data. For our current food distribution program, the Center uses a google intake form provided by the City of Santa Ana. This tool captures demographic information and pandemic -related adversities experienced by the client. 3. Timeliness of Reporting: Delhi prides itself on submitting timely reports as required. We shall continue to take reporting requirements and deadlines seriously and as a priority for our continued good standing. 4. Required Monthly Report Data: As required, Delhi will track and provide detailed monthly reports that include, the quantity of food distributed, number of households served, date of distributions, location(s) of distributions, and distribution time frame and number of hours.