Item 23 - City-wide Cashiering Software and Hardware Upgrades

Home Browse Search

Timeline Once the Organization has authorized this additional service, System Innovators will prepare a project schedule for this additional service. The project schedule will identify the project start date and end date as well as a timeline for all project milestones. The project schedule will be mutually monitored and managed by the Organization and System Innovators. Any variation to the dates and milestones defined in the project schedule must be mutually agreed upon by the Organization and System Innovators. The following project timeline identifies the duration of the milestones for this additional service project. Specific dates for this additional service will be defined in the project schedule. Assumptions 1. The Organization acknowledges this project is fixed in scope and duration as defined in Appendix A. Modifications to the scope, duration, and other terms of this agreement will be processed in accordance with the Project Change Control procedure as described herein. 2. The Organization will employ the human resources necessary to ensure the project is successfully completed on schedule. These resources will include • • Project Manager who has the authority to represent the Organization in all aspects of this agreement Subject matter experts who can define the requirements and business rules that dictate the design of the customizations •Technical staff who can provide System Innovators with support for the Organization’s computing environment (personal computers, servers, network, software, and so forth) as well as technical support for third-party systems that interface with System Innovators’ software. 3. The Organization or Organization’s delegate will produce a tested and documented application programming interface (API) to any application to be interfaced with System Innovator products and/or software. 4. The Organization will provide System Innovators with remote access to their computing environment so that System Innovators may support the Organization with delivery, implementation, and testing of the customized software. System Innovators’ access to the Organization’s computing environment may be accomplished through such means as a high-speed virtual private network (VPN) or an Internet-based remote access tool (such as Go To Meeting or Turbo Meeting). 5. The Organization will provide a fully functional test system including hardware, software, documentation and any system software and/or upgrades necessary to complete acceptance testing. 6. The Organization will install and configure all required personal computers, hardware, software, and communications networking in advance of planned delivery of Systems Innovator’s software and/or services. 7. System Innovators’ pricing does not include the cost for changes to 3rd party systems. 8. Travel to the Organization location will be billed as incurred.