Item 23 - City-wide Cashiering Software and Hardware Upgrades

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December 20, 2022 City of Santa Ana Budget Quote 2022 Summary City of Santa Ana (referred to as the “Organization”) requested System Innovators Professional Services to provide the following: 1) Custom File Export for 3Di Systems’ Data for payment and collection of Rental Registry Fees 2) iNovah Custom Import Scheduler The Organization acknowledges that this is a budgetary quote that was provided with very little definition of scope. Prices are based on an average sized projects of similar interface requirements. Any additions or amendments to the projects listed, or adjustments/clarification to Statements of Work will be handled via the Project Change Request process. This quote is valid for 90 days from the date listed above. Assumptions 1. The Organization will employ the human resources necessary to ensure the project is successfully completed on schedule. These resources will include 1) a Project Manager who has the authority to represent the Organization in all aspects of this Agreement; 2) subject matter experts who can define the requirements and business rules that dictate the design of the customizations; and 3) technical staff who can provide System Innovators with supportfor the Organization’s computing environment (personal computers, servers, network, software, and so forth) as well as technical support for third-party systems that interface with System Innovators’ software. 2. The Organization or Organization’s delegate will produce a tested and documented application programming interface (API)to any application to be interfaced with System Innovator products and/or software. 3. The Organization will provide System Innovators with remote access to their computing environment so that System Innovators may support the Organization with delivery, implementation, and testing of the customized software. System Innovators’ access to the Organization’s computing environment may be accomplished through such means as a high-speed virtual private network (VPN) or an Internet-based remote access tool (such as Go to Meeting or Turbo Meeting). 4. The Organization will provide a fully functional test system including hardware, software, documentation and any system software and/or upgrades necessary to complete acceptance testing. 5. The Organization will install and configure all required personal computers, hardware, software, and communications networking in advance of planned delivery of Systems Innovator’s software and/or services. The Organization will inform System Innovators of any changes related to their system configuration. 6. Professional services hours have been estimated based on known requirements as provided by the Organization as of the date of this quote. Services are subject to change based on new, or updated requirements. System Innovators 800.963.5000 • Fax: 904.645.8892 9000 Southside Blvd Jacksonville, FL 32256