Item 15 - Debit and Credit Card Merchant Payment Processing Services

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Renewal Agreement with TSYS, DBA Global Payments December 6, 2022 Page 3 The AMI program is dependent on expanded use of the City's upgraded MUS enQuesta system with which TSYS' merchant payment processing services are integrated. TSYS' services directly support and are bilaterally integrated with the MUS enQuesta upgrade. Furthermore, the iNovah cashiering software is also scheduled to be integrated into the City's new Land Management System, which will mostly require a software integration into TSYS' merchant payment processing services as well. The cost to implement an equivalent merchant payment processing service is unknown, but would require new software and substantial additional integration expenses to the City as iNovah is fully integrated into all Treasury programs that require revenue processing services. In addition to merchant payment processing services for the City's walk-in cashiering stations, there are other related critical payment processing agreements like the City's online cloud -based electronic billing and payment presentation/bill print services, 24- 7/365 walk-up payment kiosk services, and over -the -phone interactive voice response and payment services. Based on the synchronization of all of these payment -processing services, the City will achieve full PCI-DSS compliance, thereby transferring future credit card fraud liability from the City to the payment card providers. Moreover, renewal agreements for the City's integrated Interactive Voice Response ("IVR") contract and data processing, printing and mailing, and e-business services contracts have been constructed to be co -extensive with the underlying Systems & Software enQuesta MUS billing system software agreement. Because they are integrated with that agreement, they are effectively sole -source providers due to their extensive custom software systems integrations, which would be costly to replicate with another provider. The enQuesta agreement with which this TSYS renewal agreement is synchronized runs through December 31, 2025, with optional extensions through December 31, 2029. Along with this recommendation for approval of the TSYS renewal agreement, at a future City Council Meeting date, the City Council will be presented with a recommendation to approve a City-wide upgrade to integrate the City's iNovah cashiering software and payment hardware to EMV Chip & PIN contactless payment terminals with full PCI-DSS compliance. Therefore, staff recommends the approval of a renewal agreement with TSYS to assure annual merchant payment processing services for the City's walk-in cashiering stations. By approving the TSYS renewal agreement, the City Council will be harmonizing agreements with other critical payment processing contracts, such as the enQuesta/AMI integrated project agreements. ENVIRONMENTAL IMPACT There is no environmental impact associated with this action. FISCAL IMPACT Funds for this renewal agreement and services are budgeted and available in various departmental Contract Services Professional accounts (No. Various-62300). Funds will be budgeted for expenditure as follows: