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City Net <br />2023 Santa Ana SMART <br />Scope of Work <br />Types of Services <br />City Net street outreach services include services in the following categories: engagement services, case <br />management, emergency health, emergency mental health, transportation, services for special <br />populations, and COVID-19 services. <br />These activities are intended to help homeless neighbors obtain appropriate supportive services, <br />including assistance in obtaining permanent housing, medical health treatment, mental health <br />treatment, counseling, supervision, and other services essential for achieving independent living. <br />Supportive services may include providing access to and assistance in obtaining: <br />• Medicaid/Medi-Cal <br />• Women, Infants and Children (WIC) <br />• Food Stamps/Cal-Fresh/EBT <br />• Federal -State Unemployment Insurance Program <br />• Social Security Disability Insurance (SSDI) <br />• Supplemental Security Income (SSI) <br />• General Relief (GR) <br />• Other mainstream resources such as housing, health, social services, employment, education <br />services and youth programs that an individual or family may be eligible to receive. <br />Engagement Services <br />Engagement Services are activities to locate, identify, and build relationships with unsheltered homeless <br />individuals to offer immediate support, intervention, and connections with homeless assistance <br />programs and/or mainstream social services and other housing programs. Specific activities include: <br />• Conducting an initial assessment of client needs and eligibility <br />• Providing informal crisis counseling <br />• Addressing urgent physical needs, such as providing meals, blankets, clothes, or toiletries <br />• Actively connecting and providing information and referrals to needed services. <br />Case Management <br />Case management activities to assess housing and service needs and arrange, coordinate and/or <br />monitor the delivery of individualized services. Specific activities include: <br />• Assessment and intake using HMIS <br />• Conducting initial evaluations including, verifying and documenting eligibility <br />• Counseling <br />• Developing/securing/coordinating services <br />• Helping obtain Federal, State, and local benefits <br />• Monitoring and evaluating program participant progress in particular programs <br />• Providing information and referrals to other providers <br />City Net — Local Field Office: 611 W. Civic Center Drive, Suite 400, Santa Ana, CA 92705 <br />3 <br />