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City Net
<br />2023 Santa Ana SMART
<br />Scope of Work
<br />Services for special populations are essential services that have been tailored to address the special
<br />needs of homeless youths, victims of domestic violence, dating violence, sexual assault, or stalking,
<br />including connections to services offered by rape crisis centers, domestic violence shelters, and other
<br />organizations that serve persons who meet the HUD homeless definition and have special needs.
<br />Food and Emergency Services
<br />Food and other emergency services will be given to clients primarily as they first move into housing and for
<br />emergency circumstances. During the duration of their tenancy, clients will be connected to food banks and
<br />service agencies in the community as their primary resource for emergency needs.
<br />COVID-19 Services
<br />COVID-19 has caused widespread concern for the health and safety of those experiencing homelessness,
<br />as well as concern for the environment and safety of greater community members and visitors. Living
<br />unsheltered may allow people to increase physical distance between themselves and others. However,
<br />sleeping outdoors does not provide protection from the environment, personal safety, adequate access
<br />to hygiene and sanitation facilities, or connection to services and healthcare.
<br />During the pandemic, City Net's street outreach and engagement staff are ensuring that unsheltered
<br />homeless neighbors have access to services and updated information about COVID-19, by working to:
<br />• Provide information to educate people about COVID-19: where they can get tested, how it
<br />spreads, health impacts, common symptoms, and other features of the disease.
<br />• Use health messages and materials developed by credible public health sources, such as local
<br />and state public health departments or the Centers for Disease Control and Prevention (CDC).
<br />• Provide educational materials about COVID-19 for non-English speakers, those with low literacy
<br />or intellectual disabilities, and people who are hearing or vision impaired.
<br />• Ensure communication with clients about changes in homeless services policies and/or changes
<br />in physical location of services such as food, water, hygiene facilities, regular healthcare, and
<br />behavioral health resources.
<br />• Provide health and hygiene interventions:
<br />o Recommend that all clients wear masks any time they are around other people, noting
<br />exceptions such as young children under age 2, anyone who has trouble breathing, or is
<br />unconscious, incapacitated, or otherwise unable to remove the mask without
<br />assistance.
<br />o Provide clients with hygiene materials including items such as hand sanitizer, soap,
<br />shampoo, cleansing wipes, socks, blankets, non-perishable snacks, bottled water,
<br />sunscreen, gloves, toothbrush, toothpaste, and other items depending on client needs.
<br />o Discourage clients from spending time in crowded places or gathering in large groups,
<br />for example at locations where food, water, or hygiene supplies are being distributed.
<br />City Net — Local Field Office: 611 W. Civic Center Drive, Suite 400, Santa Ana, CA 92705
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