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City Net <br />2023 Santa Ana SMART <br />Scope of Work <br />City Net Case Managers and Housing Navigators are oriented to and trained in resources, homeless <br />services, and organizations for collaboration and referral. They are highly trained to connect residents to <br />shelter and housing resources, including in case managing clients from the streets into permanent <br />supportive housing through CES. Staff representatives attend the local CoC meetings-- Homeless <br />Provider Forum, Case Management Forum, Implementation Committees and the like. Resource lists are <br />updated regularly and kept on -site. Protocols for offering and accepting referrals from other agencies <br />are reviewed by staff, updated, shared, and kept in a manual in the City Net offices. <br />City Net will refer homeless neighbors to emergency health and/or emergency mental health services to <br />the extent that other customary emergency health services and treatments are unavailable or <br />inaccessible to the homeless neighbor. A referral example is outpatient treatment of urgent medical <br />conditions by licensed medical professionals in community -based settings (e.g., streets, parks, and <br />campgrounds) to those eligible participants unwilling or unable to access emergency shelter or an <br />appropriate healthcare facility. <br />City Net — Local Field Office: 611 W. Civic Center Drive, Suite 400, Santa Ana, CA 92705 <br />E] <br />