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City Net
<br />2023 Santa Ana SMART
<br />Scope of Work
<br />Street Exits are defined by HUD and enumerated in the HUD systems performance report, and City Net uses these designations
<br />for all street exits achieved through the efforts of two or more agencies working together within the context of the homeless
<br />collaborative in the city. HUD designates some of these street exits as "temporary" and some as "permanent", and City Net
<br />exercises discretion to count as exited those homeless neighbors who have a reasonable plan in place to move from
<br />temporary shelter to permanent housing. Street exits may also reflect duplicated numbers as individuals may enter, then
<br />exit, then reenter shelter/housing multiple times during the reporting period, and HUD guidelines require that City Net count
<br />these as multiple street exits even when referring to a single individual.
<br />Outreach Contacts reflect the number of interactions for the specific purpose of reaching out to unsheltered homeless
<br />neighbors in a process of building trust and offering support toward the long-term goal of connecting them with emergency
<br />shelter, housing, or critical services; and providing urgent, non -facility -based care. These activities are intended to help
<br />homeless neighbors to obtain appropriate supportive services, including assistance in obtaining permanent housing, medical
<br />health treatment, mental health treatment, counseling, supervision, and other services essential for achieving independent
<br />living; housing stability case management; and other Federal, State, local, or private assistance available to assist the
<br />program participant in obtaining housing stability. This number can include multiple contacts with a single individual within
<br />any given reporting period.
<br />COVID-19 Engagements reflect the number of interactions by City Net's street outreach and engagement staff to ensure that
<br />unsheltered homeless neighbors have access to services and updated information about COVID-19, by working to:
<br />• Provide information to educate people about COVID-19: where they can get tested, how it spreads, health impacts,
<br />common symptoms, and other features of the disease.
<br />• Use health messages and materials developed by credible public health sources, such as local and state public health
<br />departments or the Centers for Disease Control and Prevention (CDC).
<br />• Provide educational materials about COVID-19 for non-English speakers, those with low literacy or intellectual
<br />disabilities, and people who are hearing or vision impaired.
<br />• Ensure communication with clients about changes in homeless services policies and/or changes in physical location of
<br />services such as food, water, hygiene facilities, regular healthcare, and behavioral health resources.
<br />• Provide health and hygiene interventions:
<br />o Recommend that all clients wear masks any time they are around other people, noting exceptions such as
<br />young children under age 2, anyone who has trouble breathing, or is unconscious, incapacitated, or otherwise
<br />unable to remove the mask without assistance.
<br />o Provide clients with hygiene materials including items such as hand sanitizer, soap, shampoo, cleansing wipes,
<br />socks, blankets, non-perishable snacks, bottled water, sunscreen, gloves, toothbrush, toothpaste, and other
<br />items depending on client needs.
<br />o Discourage clients from spending time in crowded places or gathering in large groups, for example at locations
<br />where food, water, or hygiene supplies are being distributed.
<br />o If it is not possible for clients and staff to avoid crowded places, encourage spreading out (at least 6 feet
<br />between people) to the extent possible.
<br />• Encourage proper waste disposal to prevent spread of disease and minimize risk.
<br />• Continue providing linkages to homeless services, housing, medical, mental health, and substance use treatment,
<br />including provision of medication -assisted therapies.
<br />• Maintain up-to-date contact information and areas frequented for each person.
<br />• Coordinate, integrate, and leverage resources to maximize impact of services for individuals who are experiencing
<br />homelessness.
<br />City Net — Local Field Office: 611 W. Civic Center Drive, Suite 400, Santa Ana, CA 92705
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