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Item 08 - Santa Ana Zoo Ticketing Software System
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11/01/2022 Special and Regular
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Item 08 - Santa Ana Zoo Ticketing Software System
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4/3/2024 12:10:17 PM
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City Clerk
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Agenda Packet
Agency
Clerk of the Council
Item #
8
Date
11/1/2022
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3. For on-prrm i sas hosting of internal servers, the Zoo prefers Windows servers and SQL Server databam- If <br />another OS or databasc is used, plea ideritify kvht:thrr you offer Qny snit vF managed wrvi" option. <br />4. Ability to use LDAP inte8ration for anther icaLirrn�SSO. <br />5. The system should Mvide the ability to incg1`111e with Mridim-s Actiwe DIreetory and support a single user <br />9i90 on if on ti lidindcrw9 tysti rrt. <br />6. AbiliLy to suppurt Gcao& Chrdrnt 4trr WSCr {-Dr all tra^TactIQr5. <br />7. The system should curitain a dtaLrhlme rntrr stamp and uw infoamation reflecting nn audit trail on every <br />data rlemrnL_ <br />S. The system should proaidr access Frnm oumiik of the limwall by ntm-domain external users in aecor{iancr <br />with goners I ly amptcd security standards, <br />9- Tk 5ymcm should cnaixle the client to enter organiaati -&pec i Fic values in codiq fit1ds 01.-c., lookup <br />tablcO. 11wse and other usercmfiguratiorts should be presrraed ar*und softwarr updatrs. (a,c„ product <br />Wgrade-Vs�aflvware re Leases should nix ovrrwrit,e cl icnt-slxLc ifir coded data or con ri gurations.) <br />10, The system shoul.Ll al Eow on-line se=h rrapabilitiv.5 6aKd nn any Field OF any corn bination of fields. <br />11, The system's ou-lure ht tp should be avai Iablr at the 5y 5t,cm, funakni. wrccn, and field level. <br />12, The s tern't are -liar Fu [F. 60rurrren Larion shcEu Id be updated with -cach nc-%kv v rsian rcicasc. <br />13. The system's on-line help should pivvidr un index and s eh Papability. <br />14, The sysrerrt's on-line hr1p should be cortex[ %ensirlyr_ <br />15.. The system hrtp information should be able to lic vditcd andiaraugrr med by the Client for 5 ciflic <br />add iti ml help information_ This inform don should be wtained during upgrades, <br />16_ The vendaer, support siteshould cotatain a knowk gebase whem users -cart .ass system Mated rr-fort nce <br />material and documentation, <br />17, The vendor's support site should conga in complete and up-tu-date manuals Fur Jill system modules and <br />functionatiries_ The manuals should be aval (able for all ftvadnble vr-rs funs. n F thr so(hwarc and should be able <br />to be rt produced i F rryui rcd to d i wibutc to multiple sWIT members. <br />18_ The vendoer, suppnrt sac 5hnuld contain a complete data dkiionary for in I syeem tables -arid dam Fields_ <br />I9- Thy $x-.LLrW5. crmr inc-€sagcs should b� inwgmted with online help functions, allowing the data entry persLin <br />ID be AL- to c I ick cmi are error it essaj�e and open the -on I ine help d*uumcnL Iv rhr air*PriatC 5¢cq Ion, <br />20, Titie system. should have the ability to -jowtFace or inrqralc with Lw kroswft Fxchangc to utilize the cma i l and <br />ULLMdar funrtiGns with fire applir`alims, <br />L _ -The sysLem shuu Id rack $r- use of Rho system by auffiorizod users. <br />32- The 5ymm should 1muc th,r ability to mport attempts by unauRhorized usm to use the system. <br />23, The ayswm should have the ability to suspend after "x" attempts to actvss the system with an ineosrcct <br />passv�ord i r authentication is Internal is the symhf m- <br />24. The symon should ltmwe the All IN to copy a srcuriry profile_ <br />25- The system should provide r�urnrnerr`e -&xuriL% including customer ewifionticatiort and encryption to <br />pnA=t custorn cr data, <br />26. The symcm's c mnicwe capabilities should be PCI-compliam <br />27. The system should support standard Internet 9ecurit% iuludifiV_ but nr}t limited to Srcurr Socket L'aym <br />(SSL). If SS is nut supported_ please drsuribe Lhc 5upportcd Digigai Certificates, <br />City of Santa Ana <br />Page 21 <br />
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