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Item 08 - Santa Ana Zoo Ticketing Software System
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11/01/2022 Special and Regular
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Item 08 - Santa Ana Zoo Ticketing Software System
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4/3/2024 12:10:17 PM
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8/14/2023 10:39:49 AM
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City Clerk
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Agenda Packet
Agency
Clerk of the Council
Item #
8
Date
11/1/2022
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:5.centaman <br />Centaman has 30 full time employees f"nd around the world with headquarters in Chicago_ Thy <br />organizational s.tructure is comprised of three division:: Product Devebprnent, Operations, and <br />Customer Success. <br />Melissa Theis <br />VP Prod Lict <br />Development <br />The Santa Ana Zoo will ham a dedicated professionaP services team providing- <br />* A project plan manned with your personal Project Administrator leading the team_ <br />v" Pr6f6_9&E0nW!SE?rvires Manager Barbara Coe worked in the attractions industry before <br />joining the team more than 8 Mrs ago end has beerx onboarding customers from the <br />beginning, Barbara is a key player in managing the implementation team with a primary <br />fc<us on ma waging -a11 deNvera bles suotessfu Ily, <br />• Are implementation teem focused on preparing each zoo department wig business analysis <br />meetings, syrstern configuration prep, and the zoo's train the trainer sessions. <br />Project Managers / im p1 anwntatian Specia I fists Amanda Fonseca and Ka ra Stevens will <br />also be su ppa rt in g your team. Arno r da has recently Joined the implementatio n turn a nd has <br />more than 5 years' experience aworking an Centaman Enterprise and in the attractions <br />industry. Amanda gill assist the zoo to identify naods and train the tearrr in the build and use <br />of the software. Kara 5tefr@ns joined Centaman more than 10 yu(s ago and wN provide <br />expertise in design. build, and me of Centaman for the Santa Ana Zoo, <br />+ Additional project plans for any{all integrati-Ons; Accounting, GRIM, Wlarke lnq Campaign*, and <br />otter 3rd party sales programs. <br />Extensive User Acceptance testing with Remote/Onsike training and Go -Live support <br />f A 24-hour Centaman support staff and follow up training alvai lable to maximize your immstment. <br />Centaman operates as a completely independent 1:,usiness unit of Jonas Softwakre. Jonas Software <br />acquires, manages, arrd bui Ids industry specific software oompanies global Iy. Jonas has a portfolio of <br />110+ companies and 3000+ employ"s.- Jonas 5,oftvrare is an operating group of Constellation <br />Software, Inc (CSI), a public company+ listed on the Toronto Stock E 6ange MUM). CSI has <br />r@v@sues of over bi Ilion USD and -civer 25,000 ernployees across the globe. CSl provid e & -Centarna n <br />with tremendous financial strengths a vast knowledge base in terms of techni.cak and industry specific <br />best practices, arnd the conrcilidetion of administrative functions that enable the Centaman timim to <br />#etas -on supporting -our customers and developing effrzient software. Solid c nymh prospects a <br />healthy Imlance sheet and cash flow from operations en5ut-e -Centaman's financial stability. More <br />informarici t md+ dmg find ' cibi statements and shorehofder's reports are avarlabte online of <br />k O ■sue. *u <br />@W22 Centarnan, Inc. A11 rights reserved, <br />
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