Item 14 - Security Guard Services at Various City Sites

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RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 18 Prior to staffing an account, Contractor shall provide the following at no addition expense to the City. (a) Meet with Management and/or City staff at each facility and review current security guard post orders (duties) and operating procedures; (b) Amend current post orders and operating procedures, as necessary, to the mutual agreement of both parties, in writing; (c) Hold an orientation/training meeting with assigned personnel, at which time they shall be given a written copy; and; (d) Provide a written copy to Project Manager Contractor shall establish a specific set of post orders and operating procedures for each facility. This post order and operating procedures shall be completed within ten (15) days following the contract start date. Contractor shall not seek additional monies from the City for establishing the post orders and operating procedures. 10. Review of Post Orders, Procedures and Performance Contractor shall review the security guard post orders, operating procedures, and performance of security guards with designated City staff on a quarterly basis. Post orders and operating procedures shall be updated as necessary to ensure an optimum level of service and documentation of post orders and procedures. Any revisions shall also be clearly conveyed to assigned personnel, and they shall each receive a revised written copy. The facility site supervisor shall also receive a revised written copy. 11. Appearance and Grooming Assigned personnel shall arrive at work well groomed, in a professional manner, and in the appropriate uniform of the company. Uniform must include badge, company designation patch, nametag and required communication equipment. Uniforms shall be in respectable condition, fitted properly, cleaned, pressed, and present a professional appearance. Assigned personnel shall not accessorize their uniforms. Assigned personnel shall wear their shirts tucked inside their slacks. Assigned personnel shall not lean against walls, stand with their hands in their pockets, or adopt an unprofessional conduct or posture. 12. Responding and Reporting In the event of the breach of City property, the Contractor will be instructed to contact their home base, who will contact authorities and designated City staff for each facility. Contractor will not place themselves in danger by confronting dangerous individuals. 13. Guard Duties (general) Typical duties of the security guards assigned to the City facilities include, but are not limited to, the following: • Making rounds of inspection to determine that fences, gates, doors and windows are properly closed and/or locked or otherwise properly secured. • Check-in with a Guard Tour-like system to ensure the entire site is monitored frequently and on a regular basis. • Investigating unusual or suspicious conditions or activities. • Preventing trespass on, damage to, or theft of City property. • Inspecting parking areas.