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<br />RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 20 <br /> <br /> Martin Luther King, Jr.’s Birthday <br /> Presidents’ Day <br /> Memorial Day <br /> Independence Day <br /> Labor Day <br /> Veteran’s Day <br /> Thanksgiving Day <br /> Friday following Thanksgiving Day <br /> Last working day before Christmas Day <br /> Christmas Day <br /> <br />21. Over-fills <br /> <br />Over-fills occur when Contractor supplies too many guards, guards for longer periods than <br />required, or guards of a higher level of pay than agreed upon between the Contractor and the City <br />for a particular site. The City will pay for only those services requested and agreed to. <br /> <br />22. Short-fills <br /> <br />Short-fills occur when Contractor supplies unqualified personnel for the site assigned. City <br />reserves the right to refuse Contractor’s personnel not in compliance with the contract. Overtime <br />will not be paid to Contractor to compensate for shortage of personnel. <br /> <br />23. Shortfalls <br /> <br />Shortfalls occur when the required security services are not supplied at any post or work site. The <br />City will pay for only the actual time worked. If a security guard arrives late for work or leaves <br />early for any reason, those hours will not be paid. The absence of a security guard at a post or <br />work site without replacement constitutes a shortfall for a portion of a shift and a proportional <br />reimbursement shall be given on the invoice. <br /> <br />Note: The City may request a “service credit” for any shortfall (See “Service Credit” provision <br />below.) <br /> <br />24. Double Banking <br /> <br />Whenever it becomes necessary to assign or reassign an individual to a post for the first time, <br />Contractor shall arrange, at its own expense, to have the new individual “double bank” with an <br />experienced employee prior to having the inexperienced individual take over any post on his or <br />her own. Contractor shall bear the associated expense for this double banking. <br /> <br />25. Excessive Turnover <br /> <br />Excessive turnover of guards will not be tolerated and may be cause for termination of the <br />contract. Turnover of assigned personnel at any City facility shall not exceed one hundred percent <br />(100%) in 30 to 90 days. Contractor shall provide a list of all personnel assigned at the start of <br />the contract, and shall provide semi-annually, an updated list specifically identifying the personnel <br />that have been added and personnel that have been removed from each site. <br /> <br />26. Performance <br /> <br />Poor performance will not be tolerated. The City reserves the right to refuse or reject any person