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<br />RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 24 <br /> <br />m. Be familiar with the Public Address (PA) system at 20 Civic Center Plaza, <br />Santa Ana, CA and for 815 N Santiago St, Santa Ana, CA. The City shall <br />provide initial training on this system to Contractor. Contractor shall be <br />responsible for subsequent training of any staff assigned to the post. <br />n. Armed security guard shall screen visitors, make contact with the person <br />to be visited or the department receptionist, and announce that a visitor is <br />waiting in the lobby. Generally, the armed security guard does not escort <br />the visitor to the employee’s office, but shall direct the visitor to the proper <br />location. <br />o. Prevent journalists from proceeding into unauthorized areas. <br />(1) Contact the Facilties Manager immediately to report the media’s <br />presence in the building. <br />(2) Recognize that journalists have a right to request entrance to a <br />public building. <br />(3) Disallow journalists from disrupting or interfering with work in <br />progress or forcing an interview with clients or County employees <br />who do not wish to provide statements. <br />(4) Disallow use of video or audio, equipment or recording devices of <br />any kind, unless approved by the Facilties Manager. <br />p. Assist City employees with defusing arguments or disturbances with the <br />public, whether it is inside or outside the City office. <br />(1) Threatening situations shall be reported immediately to local <br />authorities by calling 9-1-1, the Officer of the Day (OD) or first <br />available supervisor, and the Facility Manager. <br />q. Armed security guards may be asked by City staff to assist with a difficult <br />client or to escort individuals to their vehicles. <br />(1) Armed security guards who are authorized to leave their post for <br />such tasks shall comply with requests for assistance unless <br />compliance would significantly lower the level of security required <br />within the facility. <br />r. Armed security guards may be asked by City staff to deny access to <br />specific individuals who have been deemed potentially violent (a former <br />employee, family member, or client who may have threatened a City <br />employee or has displayed a potential for violent or disruptive behavior). <br />(1) Armed security guards shall notify the local authorities immediately <br />by calling 9-1-1 if the individual exhibits behavior that could be <br />violent or disruptive.