Item 14 - Security Guard Services at Various City Sites

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RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 35 security guard’s mobile phone number must be made available to City staff to ensure that the security guard is immediately alerted of incidents requiring their assistance. Electronic Patrol Equipment The Contractor shall provide complete electronic security guard personnel monitoring system, which is able to track, and monitor security personnel in real time indoors, and outdoors. It must combine GPS and RFID functionality, enabling security personnel to scan interior and exterior checkpoint tags, as well as facilitate real time location reports. The electronic system must be able to provide reports identifying, but not limited to, security guard identification, missed checkpoints, types of incidents (i.e., doors left unlocked, suspicious activity, etc.) and a security patrol summary. Substitutions may be proposed and will be evaluated as to whether they meet the City’s requirements. Information shall be accessible for the City to review. Any and all reports prepared during the term of the contract shall become property of the City. It is the Contractors responsibility to replace missing or damaged checkpoint tags, within twenty- four (24) hours, at no cost to the City. Incident Reports Security guards shall provide, preferably via email, detailed incident reports in a timely manner to City facility site management. Responding and Reporting In the event of the breach of City property, the Contractor will be instructed to contact their home base, who will contact authorities and designated City staff for each facility. Contractors will not place themselves in danger by confronting dangerous individuals. Uniforms and Equipment Contractor shall provide uniforms to employees assigned to work on the contract at no additional expense to those employees and/or the City. Uniforms shall include winter jackets and rain gear. Uniforms shall bear a patch identifying the Contractor. Uniform must be clean and ironed and worn in a meticulous and professional manner. Garments worn to adjust to the climate (jackets, coats, etc.) must not hide the security guard markings of the uniform. Uniforms are subject to City approval. Pictures of Contractor uniforms are to accompany Contractors RFP response. All hardware, software, uniforms, materials, equipment, and vehicles necessary to satisfactorily perform security guard service in accordance to this Solicitation shall be provided by the Contractor including, but not limited to: flashlights, whistle, clip boards, log books, two-way hand held radio, mobile phone, etc. Appearance and Grooming Assigned personnel shall arrive at work well groomed, in a professional manner, and in the appropriate uniform of the company. Uniform must include badge, company designation patch, nametag and required communication equipment. Uniforms shall be in respectable condition,