Item 14 - Security Guard Services at Various City Sites

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RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 37 required by law. The City does not pay for lunch/non-working hours. Post Orders (Duties) and Operating Procedures Prior to staffing an account, Contractor shall provide the following at no addition expense to the City. (a) Meet with Management and/or City staff at each facility and review current security guard post orders (duties) and operating procedures; (b) Amend current post orders and operating procedures, as necessary, to the mutual agreement of both parties, in writing; (c) Hold an orientation/training meeting with assigned personnel, at which time they shall be given a written copy; and; (d) Provide a written copy to Project Manager Contractor shall establish a specific set of post orders and operating procedures for each facility. This post order and operating procedures shall be completed within ten (15) days following the contract start date. Contractor shall not seek additional monies from the City for establishing the post orders and operating procedures. Review of Post Orders, Procedures and Performance Contractor shall review the security guard post orders, operating procedures, and performance of security guards with designated City staff on a quarterly basis. Post orders and operating procedures shall be updated as necessary to ensure an optimum level of service and documentation of post orders and procedures. Any revisions shall also be clearly conveyed to assigned personnel, and they shall each receive a revised written copy. The facility site supervisor shall also receive a revised written copy. Cooperation with Law Enforcement Contractor and assigned personnel shall cooperate with law enforcement off icers from the local agencies, including but not limited to Santa Ana Police Department, Orange and Los Angeles County Sheriffs, California Highway Patrol, OCTA Police, Metrolink Police, Amtrak Police and the Department of Homeland Security. General post assignments and tasks include, but are not limited to the following: • Observe-and-report only. Guards are not expected to apprehend or physically detain any individual. • Patrol restrooms, main floor lobby, train loading areas, balconies and upper floors of the building, perimeter of entire facility, parking lots, parking structure, pedestrian bridge, east and west platforms, all stairways and all approaches onto the property. • Using post management system to check in at designated checkpoints, minimum of 27 points. • Actively patrol entire property. • Maintain facility in lockdown mode when the facility is closed, unless an emergency arises and respond only at the direction of SARTC management or emergency services. • Periodically monitors the City’s video surveillance systems (VSS) surveillance system. • Ensure that unauthorized taxis, limousines, buses, etc. do not assemble on or adjacent to the property. • Provide vehicle and parking control throughout the facility, as needed. • Provide surveillance of trains, buses and passenger movement.