Item 14 - Security Guard Services at Various City Sites

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RFP 22-026 Armed & Unarmed Security Guard Services at Various City Facilities Page 54 Two security guards will be assigned duties for the Santa Ana Council Meeting. Officers will report no later than 1730 hours. An officer will be posted right outside of the Council Chambers. The second officer will provide foot patrols in the parking lot immediately in front of the Council Chambers. Officer is to monitor the area to ensure only authorized vehicles are allowed access to park. Continue to monitor the parking lot area to deter criminal activity. Ross Annex Corridor to Superblock & OC Courthouse Library Parking Structures The Contractor will provide security guard services Monday through Friday. The City reserves the right to adjust the guards’ assignment/hours, as needed, to better serve internal and external customers. Below are the duties for this post: • Perform roving patrols of parking structure interior levels, stairwells, elevators and exterior. • Complete incident and daily operating reports. • Respond as necessary to support other life safety duties as identified in post orders and standard operating procedures. • Provide patrons with direction to areas within the Civic Center, as needed. • Mitigate various issues that arise between Superblock and O.C. Courthouse parking structures that serve City Hall/Ross Annex. • As needed, escort staff or visitors to parking locations upon request if available. (More common during dark hours) • Report building exterior safety concerns, as necessary: 1. Daily/Evening- Verify and report parking garage and Civic Center lighting deficiencies. 2. Daily/Evening- Verify and report parking garage elevator deficiencies. 3. Evening- Verify City Hall/Annex exterior doors are locked after normal business hours. 4. As Needed- Maintain that stairwell access to City Hall courtyard is not obstructed for visitor access. 5. As Needed- Advise Parks, Recreation and Community Services Agency management of civic center deficiencies between City Hall and parking structures. City Hall, Council Meeting, Ross Annex, Superblock and O.C. Court Parking Shift Coverage: 7 Security Guards and 1 Supervisor 6am to 2pm Monday through Friday (3 Security Guards) 8am to 5pm Monday through Friday (1 Security Guard and 1 Supervisor) 2pm to 10pm Monday through Friday (3 Security Guards) 2 Security Guards assigned to work City Council Meetings 530pm to 11pm Holiday Coverage: No security guard coverage is required on these holidays. II. RESPONSIBILITY OF CONTRACTOR The Contractor will provide security guard officers to service City Hall Monday through Friday. City Hall is closed every other Friday and security guard services are not needed on those days. In addition, provide two security guards for the duration of the regularly scheduled Council Meetings which occur on the first and third Tuesday of the month. Provide a post management system that includes efficient mechanisms for tour verification, daily activity reports (DARs), and incident reporting (IR).