Item 22 - Santa Ana Jail Inmate Communication and Digital Services

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Page 3 of 9 Schedule of Services Agreement | City of Santa Ana 18. Customer agrees that any relocation, expansion, addition, or removal of ITS hardware, equipment, or terminals, which would result in extraordinary expenses must be agreed to by Provider in advance of the cost being incurred or alternately, the cost be paid by Customer. 19. Customer agrees to exercise reasonable and ordinary care to prevent the loss through theft or damage to the ITS terminals and equipment from any source. 20. Customer agrees to, at its option, purchase and provide enclosures at its own expense for Telephones. In the event Customer elects to provide its own enclosures, Customer shall be responsible for installation and maintenance of said enclosures. 21. Customer represents and warrants that Provider’s ITS system will be installed on property owned by the Customer, or if Customer is not the owner of the premises, Customer has obtained permission from the Facility’s owner or owner’s agent. SmartTablet™ and Secure Network 22. The SmartTablet™ system and its entire supporting infrastructure are provided at no cost to Customer or inmates. 23. Provider will furnish the proprietary SmartTablet™ on an initial 1:2 inmate to tablet ratio based on the Average Daily Population (“ADP”). Thereafter, usage will be monitored and increased for a given housing area if usage rates for that area exceed 40% on average. Sufficient reserve tablets shall also be provided. Customer shall determine which inmates have access to the SmartTablets™. 24. The SmartTablet™ is a custom, wireless, ruggedized and correctional grade tablet of our custom specifications that will connect to our secure network. 25. The SmartTablet™ software operating system and applications are all custom-compiled for a corrections environment to ensure that only the minimum operating system components and applications are present. The inmate only has access to applications that are approved for their use, and the operating system is only allowed to connect to our own secure wireless network within the facility. 26. The network itself is designed to facilitate applications within a corrections environment. We utilize a deny-by- default policy on all traffic, so nothing may traverse the network unless specifically allowed and enabled. We utilize a defense-in-depth strategy which employs many layers of security. If any one layer of security is breached, there are many others to provide continuing protection. Distribution and Refurbishment Plan (SmartTablets™) 27. We will provide a tablet charging station and “home base” within each housing unit within the facility. These home bases will be permanently installed into a housing area (e.g. wall mounted). Each home base provides the necessary connections for charging the tablets, as well as a convenient storage location to ensure all tablets are accounted for during non-usage times. 28. Each tablet is assigned to a specific housing area and will only allow inmates within that housing area to sign in and use a tablet. Individual tablets are not assigned to specific inmates. Any inmate in a given housing unit may use any tablet that is assigned to that housing unit. If a tablet that an inmate is using stops working, they can return it to a deputy for maintenance, and then take a different tablet and sign on and gain full access to their account and content. Provider will provide to the Customer a sufficient number of extra SmartTablets™ so that the available number of SmartTablets™ will always meet the approved ratio. In the event a tablet stops working, no longer holds a charge, is damaged, or is otherwise in need of service, facility staff can replace the malfunctioning tablet with a new