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I.SCOPE OF SERVICES <br />CITY OF SANTA ANA <br />Many of the City’s positions require additional language proficiency by staff to maintain <br />efficient operations. A certification/testing process is required to validate an employee’s <br />verbal proficiency, and depending on assignment, their written proficiency, prior to the <br />City’s authorization of bilingual pay in those positions deemed necessary. <br />The following activities will be conducted by the CONSULTANT for the CITY: <br />a)Provide the ability for City staff to assign tests in an efficient, simplified manner. <br />b)Provide technical user support for both City staff and test taker. <br />c)Test career employees from the City of Santa Ana for bilingual pay certification. <br />d)Issue a “certificate of competency” with performance rating or score for each <br />tested employee that meets the requirements. <br />e)Maintain data of all assessments conducted and provide reports as <br />requested. <br />f)While not required, ability to conduct online/remote testing option is desired. <br />g)While not required, ability to conduct multiple, concurrent assessments is helpful. <br />RFP No. 22-067 Language Proficiency Testing Services Page 18 of 32 <br />EXHIBIT A <br />SCOPE OF SERVICES