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Community Development Agency <br />www.santa-ana.org/departments/community-development/ <br />i Item # 20 <br />City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br />Staff Report <br />July 19, 2022 <br />TOPIC: Street Outreach and Engagement Agreement with City Net <br />AGENDA TITLE: <br />Approve an Amendment to the Agreement with City Net to Provide Street Outreach and <br />Engagement Services and to Respond to Diverted Santa Ana Police Department Calls <br />for Service for Quality -of -Life Services, in an Amount not to Exceed $2,483,599.59 <br />through June 30, 2023 (Non -General Fund) (Revive Santa Ana Program) <br />RECOMMENDED ACTION <br />1. Authorize the City Manager to execute an amendment to the agreement with City Net <br />to provide enhanced street outreach and engagement services, including diverted Santa <br />Ana Police Department calls for service for quality -of -life services, from July 20, 2022 <br />through June 30, 2023, in an amount not to exceed $2,483,599.59, subject to non - <br />substantive changes approved by the City Manager and City Attorney. <br />2. Authorize the City Manager to execute all funding agreements required by state or <br />federal agencies for the use of funding, including Homeless Housing Assistance and <br />Prevention (HHAP) Program and American Rescue Plan Act (ARPA). <br />DISCUSSION <br />On October 5, 2021, the City Council approved an amendment to the agreement with City <br />Net to commence an enhanced street outreach and engagement pilot program to accept <br />non-violent mental health or substance abuse calls for service for individuals experiencing <br />homelessness away from the Police Department and from the mySantaAna app to their <br />teams. The goal of this program was to transition calls to subject matter experts who are <br />highly trained in their profession of homeless services crisis intervention, mental health, <br />addiction, and medical services to provide the best response to those in need. The pilot <br />program was named the Santa Ana Multi -Disciplinary Homeless Response Team <br />(SMART). <br />During this pilot program, City Net provided two to three SMART outreach teams from 7 <br />a.m. to 9 p.m., Mondays through Fridays, and one team from 9 a.m. to 9 p.m. on <br />weekends. From December 1, 2021 to June 15, 2022, these teams delivered over 3,000 <br />