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eN City Net <br />Exhibit A: Scope of Work <br />2022-2023 Santa Ana Multidisciplinary Response Team (SMaRT) <br />a Provide clients with hygiene materials including items such as hand sanitizer, soap, shampoo, cleansing wipes, socks, <br />blankets, non-perishable snacks, bottled water, sunscreen, gloves, toothbrush, toothpaste, and other items depending <br />on client needs. <br />o Discourage clients from spending time in crowded places or gathering In large groups, for example at locations where <br />food, water, or hygiene supplies are being distributed. <br />o If it is not possible for clients and staff to avoid crowded places, encourage spreading out (at least 6 feet between <br />people) to the extent possible. <br />• Encourage proper waste disposal to prevent spread of disease and minimize risk. <br />• Continue providing linkages to homeless services, housing, medical, mental health, and substance use treatment, including <br />provision of medication -assisted therapies. <br />• Maintain up-to-date contact information and areas frequented for each person. <br />• Coordinate, integrate, and leverage resources to maximize impact of services for individuals who are experiencing <br />homelessness. <br />• Engage individuals and families not yet working with a CES Partner Agency, with a primary focus on unsheltered families and <br />individuals in encampments. <br />• Conduct frequent visits to encampments known to have persons experiencing homelessness throughout the city. <br />• Record all assessments and subsequent services in the Homeless Management Information System (HMIS). Enter and <br />maintain timely and complete client data. <br />• rink clients to the Coordinated Entry System (CES) to provide ongoing engagement, document collection, and case <br />management services to facilitate a match to an appropriate housing resource. <br />• Case Management in the context of CES, which is voluntary and client -centered, with the goal of identifying strengths and <br />client -directed goals, while promoting health, recognition, and well-being with a focus on linking the client to a permanent <br />housing resource and providing the necessary services needed to promote housing stability. <br />This number can be duplicated in any given reporting period. <br />is Reflects the current number of homeless neighbors who are voluntarily engaged in a formal, written case management relationship <br />with City Net. Clients sign permission to allow City Net case managers to work with them to achieve progress on a mutually agreed <br />upon plan to attain housing and supportive services. Case managers follow-up with housed clients for 6 months after housing to <br />ensure a successful placement. Active cases are engaged once a week on average and are considered inactive after 90 days of no <br />contact. This is an unduplicated number that changes overtime as former clients exit case management and new clients enroll. <br />"Street Exits are defined by HUD and enumerated in the HUD systems performance report, and City Net uses these designations for all <br />street exits achieved through the efforts of two or more agencies working together within the context of the homeless collaborative <br />in the city. HUD designates some of these street exits as "temporary" and some as "permanent", and City Net exercises discretion to <br />count as exited those homeless neighbors who have a reasonable plan in place to move from temporary shelter to permanent <br />housing. Street exits may also reflect duplicated numbers as individuals may enter, then exit, then reenter shelter/housing multiple <br />times during the reporting period, and HUD guidelines require that City Net count these as multiple street exits even when referring <br />to a single individual. <br />City Net-611 W. Civic Center Drive, Suite 400, Santa Ana, CA 92705 <br />