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Master Services and Purchasing Agreement for Agency <br /> Title: Master Services and Purchasing Agreement for Agency <br /> Department: Legal <br /> Version: 14.0 <br /> Release Date: 3/10/2022 Page 14 of 23 <br /> Troubleshoot IT issues with Axon Evidence and Axon Dock (“Dock”) access <br />Dock configuration <br /> Work with Agency to decide the ideal location of Dock setup and set configurations on Dock <br /> Authenticate Dock with Axon Evidence using “Administrator” credentials from Agency <br /> Does not include physical mounting of docks <br />Axon instructor training (Train the Trainer) <br />Training for Agency’s in-house instructors who can support Agency’s Axon camera and Axon Evidence training <br />needs after Axon’s has fulfilled its contracted on-site obligations <br />End user go-live training and support sessions <br /> Assistance with device set up and configuration <br /> Training on device use, Axon Evidence, and Evidence Sync <br />Implementation document packet <br />Axon Evidence administrator guides, camera implementation guides, network setup guide, sample policies, and <br />categories & roles guide <br />4. Body-Worn Camera Virtual 1-Day Service (Axon Virtual). Axon Virtual includes all items in the BWC Starter <br />Service Package, except one day of on-site services. <br />5. CEW Services Packages. CEW Services Packages are detailed below: <br /> <br />System set up and configuration <br /> Configure Axon Evidence categories & custom roles based on Agency need. <br /> Troubleshoot IT issues with Axon Evidence. <br /> Register users and assign roles in Axon Evidence. <br /> For the CEW Full Service Package: On-site assistance included <br /> For the CEW Starter Package: Virtual assistance included <br />Dedicated Project Manager <br />Assignment of specific Axon representative for all aspects of planning the rollout (Project Manager). Ideally, Project <br />Manager will be assigned to Agency 4–6 weeks before rollout <br />Best practice implementation planning session to include: <br /> Provide considerations for the establishment of CEW policy and system operations best practices based <br />on Axon’s observations with other agencies <br /> Discuss the importance of entering metadata and best practices for digital data management <br /> Provide referrals to other agencies using TASER CEWs and Axon Evidence <br /> For the CEW Full Service Package: On-site assistance included <br /> For the CEW Starter Package: Virtual assistance included <br />System Admin and troubleshooting training sessions <br />On-site sessions providing a step-by-step explanation and assistance for Agency’s configuration of security, roles <br />& permissions, categories & retention, and other specific settings for Axon Evidence <br />Axon Evidence Instructor training <br /> Provide training on the Axon Evidence to educate instructors who can support Agency’s subsequent Axon <br />Evidence training needs. <br /> For the CEW Full Service Package: Training for up to 3 individuals at Agency <br /> For the CEW Starter Package: Training for up to 1 individual at Agency <br />TASER CEW inspection and device assignment <br />Axon’s on-site professional services team will perform functions check on all new TASER CEW Smart weapons <br />and assign them to a user on Axon Evidence. <br />Post go-live review <br />For the CEW Full Service Package: On-site assistance included. <br />For the CEW Starter Package: Virtual assistance included. <br />6. Smart Weapon Transition Service. The Smart Weapon Transition Service includes: <br />Archival of CEW Firing Logs <br />Axon’s on-site professional services team will upload CEW firing logs to Axon Evidence from all TASER CEW <br />Smart Weapons that Agency is replacing with newer Smart Weapon models. <br />DocuSign Envelope ID: D7E89A7A-576D-4303-B1C0-8ACFA76A9E40