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Information Technology <br />www.santa-ana.org/it <br />Item # 17 <br />or City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br />Staff Report <br />May 3, 2022 <br />TOPIC: Purchase of HP Support Services for Servers and Storage Systems <br />AGENDA TITLE: <br />Award a Purchase Order in the Amount of $147,988.87 to Hewlett Packard Enterprise for <br />Server and Storage Support (Non -General Fund) <br />RECOMMENDED ACTION <br />Authorize a one-time purchase and payment of purchase order to Hewlett Packard <br />Enterprise for HP Support Services for Servers and Storage Systems, for a three-year <br />period beginning May 14, 2022 through May 14, 2025, in the amount of $147,988.87, <br />subject to non -substantive changes approved by the City Manager and City Attorney. <br />DISCUSSION <br />The City's two data centers support the continuous City business operations on a 24 <br />hours a day/ 7 days a week/ 365 days a year (24/7/365) cycle. In order to provide this <br />service level, the Information Technology Department maintains the computer <br />infrastructure with manufacturer -supported, 24/7/365 maintenance contracts. The <br />Hewlett Packard servers and storage equipment within the data centers require <br />provisions with access directly to the manufacturers' technical support centers. This level <br />of support allows the manufacturer to interactively and remotely diagnose system <br />difficulties and provide solutions to localized problems and return equipment back to <br />service as soon as possible. In addition, the support contract with Hewlett Packard <br />includes access to bug fixes, patches, and upgrades. These are essential for preserving <br />the fitness and considerable investment of the hardware. <br />Santa Ana City Ordinance No. NS-2312 authorizes the City to purchase against contracts <br />from any public agency utilizing a competitive bid process. Hewlett Packard is an <br />authorized dealer that offers the National Association of States Procurement Officials <br />(NASPO) Valuepoint cooperative contract for HP equipment, annual support and <br />maintenance. The existing NASPO master contract (Exhibit 1) was awarded as a result <br />of open, competitive bidding conducted by the State of Minnesota, resulting in master <br />agreement no. MNNVP-134 and California Participating Addendum No 7-15-70-34-002. <br />