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Janelle Roberson <br />Hewlett Packard Enterprise Company <br />8000 Foothills Blvd <br />ROSEVILLE CA 95747 <br />Mike Fetner <br />City of Santa Ana <br />20 CIVIC CENTER PLZ <br />SANTA ANA CA 92701-4058 <br />Support Account Reference: LLFL SANTA ANA <br />HPE Reference Number: 71618204 <br />Dear Mike Fetner: <br />04/01/2022 <br />Enclosed is a Hewlett Packard Enterprise support service quote for your products. Review the services, support <br />items, coverage dates, addresses, and company contacts for accuracy. Please advise <br />Hewlett Packard Enterprise of any changes prior to submitting your purchase order or authorization. To order <br />support services detailed in this package, please return billing authorization by choosing one of the following <br />convenient options. Subject to HPE Customer Terms - Support or purchase agreement with Hewlett Packard <br />Enterprise and if applicable, Exhibit E24. <br />Option 1: Provide an open-ended purchase order. An open-ended purchase order allows Hewlett Packard <br />Enterprise to add products to your agreement as necessary, as well as renew your support from year to year. <br />Cancellation of the support service agreement requires a 30-day written notice. <br />Option 2: Provide a PO for the coverage dates specified in the enclosed referenced proposal. <br />Your PO must note at least one of the following, along with the support coverage period: <br />1. Hewlett Packard Enterprise Reference (quote) number(s), <br />2. Support Account Reference(s) (SAR) <br />3. Service Agreement ID(s) (SAID) <br />4. AMP ID(s) <br />* If there is an approval signature section on your PO then it should be signed/approved before sending to Hewlett <br />Packard Enterprise. Please indicate if you are taxable or tax exempt. If your organization is Tax Exempt, please <br />send a copy of your Tax Exemption Certificate with your PO. Include your billing frequency and current <br />invoice -to address. <br />Option 3: Sign and return the attached Signature Authorization Form (SAM). <br />* If you provide authorization via the SAM form (Signature Authorization Method), please insure that all of the <br />applicable boxes are checked on the form, along with the printed name and signature of the authorizing party. <br />Note: If the information in Options 1 through 3 is not included in your PO or SAM Form then Hewlett Packard <br />Enterprise will need to contact you to collect this missing data, which will cause a delay in activating your support <br />contract(s). Hewlett Packard Enterprise requires these details for audit purposes. <br />Hewlett Packard Enterprise values your business and looks forward to providing you with continued support. If <br />you require further assistance, please contact your HPE Representative at 916 5401056 . You can send your PO <br />or SAM to your HPE Representative, or FAX it to. <br />Sincerely, <br />Janelle Roberson <br />HPE Representative <br />0 <br />Hewlett Packard <br />Enterprise <br />