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<br /> <br /> <br />QUALITY CONTROL, INSPECTION PROCEDURE <br /> <br /> <br />SUPERVISOR <br />Valley Maintenance will provide thoroughly trained On-Site Working Supervisor. Supervisor <br />will be physically located during normal work shift, Monday through Friday so that such is <br />readily available to deal with the day-to-day operation of the contract. Supervisor shall be <br />knowledgeable in all aspects of the contract service operation and will monitor each <br />individual custodian’s performance. <br /> <br />WEEKLY, MONTHLY INSPECTIONS <br />Supervisor will walk through each restroom with check list and will conduct the weekly <br />inspection and fill out the form at the end of the week ( Friday ). Also Supervisor will <br />conduct weekly joint inspection tour with facility Manager. Quality Control Manager and <br />Supervisor will walk through each restroom with check list and will conduct Monthly <br />inspection and fill out the form at the end of the month ( Last Friday of the Month ). <br /> <br />UNSCHEDULED INSPECTION <br />Quality Control Manager will conduct unscheduled inspection during normal working hour at <br />least twice a month and make a report to the Contract Manager. The purpose of <br />unscheduled inspections are to make sure all the tasks and services are being performed to <br />acceptable condition and to identify deficiencies in the quality of service performed before <br />the level of service becomes unacceptable. <br /> <br /> <br />Where a deficiency has been observed, Quality Control will notify the Contract Manager for <br />resolution. <br /> <br /> <br />FOLLOW-UP INSPECTIONS <br />Quality Control Manager will conduct Follow-up inspections of all work found to be deficient <br />on the Monthly initial inspection. Quality Control will notify to the Contract Manager on any <br />item found to be defective on this second inspection. Deficiencies found on this second <br />inspection will be corrected immediately. <br /> <br />WORK SUMMARY REPORT <br />A Monthly Summary report will be turned in to the Property Manager on the first work day of <br />the month indicating all completed or in-progress work and any corrective action taken. <br /> <br /> <br /> <br /> <br /> <br />Exhibit 1