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CONSULTANT RENEWAL AGREEMENT WITH INFOSEND, INC. <br />TO PROVIDE BILL PRINTING, MAIL SERVICES, AND <br />PAYMENT PROCESSING SERVICES TO CITY OF SANTA ANA <br />THIS CONSULTANT RENEWAL AGREEMENT ("Agreement") is made and entered into on <br />this 19th day of April 2022, by and between InfoSend, Inc., a California corporation (hereinafter <br />"Consultant"), and the City of Santa Ana, a charter city and municipal corporation organized and <br />existing under the Constitution and laws of the State of California (hereinafter "City"), collectively <br />"the Parties". <br />RECITALS <br />A. The City desires to retain a consultant having special skill and knowledge in the field of <br />municipal bill printing and mailing services and electronic bill presentment and payment <br />processing. <br />B. The City acknowledges that it has received prior Municipal Utility Services, Business <br />License Tax, Dog License, Proactive Residential Enforcement Program, and other <br />miscellaneous ancillary bill printing and mailing services as well as Dog License <br />electronic bill presentment and payment processing services from Consultant prior to the <br />date of this consultant renewal agreement ("this Agreement") and City intends that any <br />unpaid sums receivable by Consultant for prior services shall be covered under this <br />Agreement. <br />C. In undertaking the performance of this Agreement, Consultant represents that it is <br />knowledgeable in its field and that any services performed by Consultant under this <br />Agreement will be performed in compliance with such standards as may reasonably be <br />expected from a professional consulting firm in the field. <br />NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the <br />terms and conditions hereinafter set forth, the Parties agree as follows: <br />1. SCOPE OF SERVICES <br />Consultant shall provide paper bill processing, printing and mailing services along with <br />electronic bill presentment and payment services, and other related professional services as <br />detailed in the scopes of services attached hereto as Exhibit A (Scope of InfoSend Primary <br />Services) and Exhibit C (Professional Services) and hereby incorporated herein by reference. <br />Scope of Services shall also include: <br />a. Data Processing, Printing and Mailing (DPPM) Services. The paper bill processing, <br />printing and mailing (DPPM) process consists of data processing, address validation <br />and postal bar coding, printing documents, mail preparation, applying presorted <br />postage and sending via the United States Postal Service for the City's: (1) Municipal <br />Utility Services bills; water conservation program notices, water quality program <br />Page 1 of 13 <br />