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Renewal Agreement with InfoSend, Inc. <br />April 19, 2022 <br />Page 2 <br />newsletters and a variety of other miscellaneous independent communications or notices. <br />InfoSend's EBPP services include an online bill payment portal for Dog Licensing. <br />InfoSend is a full billing services provider and utilizes the most current technology and <br />offers an innovative approach with flexible and secure solutions for organizations such as <br />the City, who seek outsourced data processing, printing, mailing, and electronic <br />presentment and/or payment services. The City has benefitted from InfoSend business <br />perspective as they have recognized the City's unique needs and have personalized the <br />way they build solutions for the City's data processing, printing, mailing, and electronic <br />presentment services. InfoSend is fundamentally involved with and has extensive <br />knowledge of, the City's data processing, bill printing, mailing, and EBPP services. In <br />addition, despite significant anticipated increases in USPS postal rates, InfoSend has <br />agreed to maintain the City's current postage deposit on hand in the amount of $13,040. <br />InfoSend is able to solely -handle all requested data processing, print, mail services, and <br />associated e-business services. Their professional services include project management <br />for each print job from beginning to end, as well as providing a high level of quality <br />assurance through their Quality Control Department by checking mail files at multiple <br />stages throughout the production process. InfoSend's information technology, document <br />formatting, electronic payment service, and document production currently integrates <br />seamlessly into our various existing Treasury billing structures, as it presently generates <br />all electronic document files, exchanges them with other integrated vendors, inserts <br />mailing pieces, meters postage, and prepares all mail items for delivery. <br />All standard paper and envelopes sourced by InfoSend are Sustainable Forestry Initiative <br />Certified ("SFI"). The SFI program is a comprehensive system of principles, objectives <br />and performance measures developed by professional foresters, conservationists and <br />scientists, among others that combines the perpetual growing and harvesting of tress with <br />the long-term protection of wildlife, plants, soil and water quality. InfoSend's standard <br />double window #10 and single window #9 envelopes are sustainably produced and are <br />provided to clients at no cost. Additionally, because of ongoing worldwide shortages of <br />certain paper grades (the most affected type being recycled paper stock) and as a <br />response to their client's ongoing needs, InfoSend during this time has worked closely <br />with their current suppliers and have established new vendor relationships to ensure an <br />uninterrupted supply of paper stock (which is SFI Certified) to protect against any <br />unexpected disruptions in the supply chain. <br />Furthermore, beginning in Fiscal Year 2019-20, the Finance and Management Services <br />("FMSA"), Public Works ("PWA"), and Information Technology ("IT") agencies undertook <br />development of a program for the implementation of Advanced Metering Infrastructure <br />("AMI") to provide modern smart metering services for the City's water utility operation <br />and for MUS customers to which InfoSend's services are tied. In March 2020, Treasury <br />started a comprehensive upgrade to the City's existing water, sewer, sanitation, and <br />