Item 25 - Agreement with Patrol Solutions for Event Security Services

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Thursday, January 20, 2022 Patrol Solutions PROPOSAL Page 25 Advanced Criminal Law Handling Difficult People Port Safety Advanced Search and Arrest Illness and Injury Prevention Program Post Orders and Assignments Anti- Harassment Investigation and Reports Power to Arrest Chemical Agents Liability and Legal Aspects Quality Control Manager Communication Loss Prevention Radio Procedures Crowd Control Management Training Safety Manual Customer Service Maritime Security Training Module Sales Training DHS Training MOAB Shelter Training Driver Safety Museum Supervisor Training Evacuation Procedures Observation and Documentation Time Management Fire Life Safety Officer Handbook Weapons of Mass Destruction Fire Safety Officer Course Officer Survival Workplace Violence De-escalation Training Patrol Solutions maintains a staff of instructors certified in several disciplines of de-escalation training, including AVADE® and MOAB®. This training, provided to our security officers in the field, enables those officers to successfully de-escalate situations, and thus prevents the need for use of force or police intervention. The AVADE training program is an integral piece of an effective workplace violence plan. It teaches officers key topics, including: • How to recognize the assault cycle • How to legally defend yourself and others • How to survive an active shooter situation • How to create long lasting personal safety habits • How to avoid being a victim of crime and violence • How to create long lasting personal safety habits MOAB training presents principles, techniques, and skills for recognizing, reducing, and managing violent and aggressive behavior. The program also provides humane and compassionate methods of dealing with aggressive people both in and out of the workplace. It teaches officers how to create a win- win situation in difficult confrontations and resolve conflicts decisively and diplomatically with verbal and non-verbal communication skills, as well as with personal defense and safety skills. Mental Health Training Mental Health First Aid is an 8-hour course that gives people the skills to help someone who is developing a mental health problem or experiencing a mental health crisis. The evidence behind the program demonstrates that it does build mental health literacy, helping the public identify, understand, and respond to signs of mental illness. Our training manager is a certified trainer for this course. Just as CPR training helps a person with no clinical training assist an individual following a heart attack, Mental Health First Aid training helps a person assist someone experiencing a mental health crisis such as Exhibit 1