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months, the director of public works or his designee shall impose a surcharge in <br />an amount, set by the city council, on the water use in excess of the water <br />allocation requirements. <br />(3) Gross Violations. Customers who have three violations within a twelve (12) month <br />period shall be deemed gross violators and shall be subject to the installation of a <br />flow restrictor device as determined by the Director of Public Works or his <br />designee. The charge for installing and removing a flow -restricting device and <br />any other penalties or charges due the city from the customer or due from any <br />person who has applied for water service, shall be paid before normal service can <br />be restored. <br />SECTION 19. Section 39-114 of the Santa Ana Municipal Code is hereby <br />amended such that it reads as follows: <br />Sec. 39-114. Exemption. <br />Single-family residential customers shall not be required to reduce consumption <br />below eighteen (18) billing units per bi-monthly billing period during water supply shortage <br />Phase 1. Multi -family residential customers shall not be required to reduce consumption <br />below eighteen (18) billing units per bi-monthly billing period for each dwelling unit during <br />water supply shortage Phase 1. <br />For water shortage Phases 2 and 3, the bi-monthly exemption amount for single <br />family and multi -family customers shall be determined by the city council as set forth in the <br />resolution declaring a water supply shortage Phase 2 or 3. <br />SECTION 20. Section 39-115 of the Santa Ana Municipal Code is hereby <br />amended such that it reads as follows: <br />Sec. 39-115. Notice of Violation of Provisions other than Water Allocation <br />Requirements. <br />For violations of this Article not related to sections 39-107(3) and 39-108(4) and 39- <br />109(4) requiring curtailment in the use of water, the director of public works or his <br />designee shall give notice of violation to the customer committing the violation as <br />follows: <br />(1) Notice of violation shall be given in writing in the following manner: <br />a. By giving the notice to the customer personally; or <br />b. If the customer is absent from" or unavailable at the premises at which <br />the violation occurred, by leaving a copy with some person of suitable <br />age and discretion at the premises and sending a copy through the regular <br />mail to the address at which the customer is normally billed; or <br />Ordinance No. NS-2877 <br />Page 10 of 12 <br />