Item 24 - Bus Stops/Shelters and Kiosks

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CITY OF SANTA ANA RFP NO.: 20-139 DESIGN, CONSTRUCTION, MAINTENANCE AND MANAGEMENT OF DIGITAL BILLBOARDS AND MANAGEMENT OF BUS SHELTERS AND STOPS Fre uenc Three Within Required Tasks/Activities(') Daily(2) times per Monthly First Odd As week Six Years Required Months (1) If any safety issues or hazards are found, all necessary measures shall be taken to minimize or eliminate the potential risks to the workers and public. If required, the City will be notified as soon as possible, but no later than 24 hours after the bus stop has been serviced. (2) Company to maintain approximately thirty (30) sites clean requiring daily cleaning. The sites are typically along the most heavily used bus routes and are referred to as "hot spots". City will provide a list of the hot spots to Company. The list will be updated by City in January of every year. (3) One Site Area is equivalent to one Bus Shelter or Bus Stop. The Site Area includes all area within twenty (20) feet of the outer edges of all bus stop furniture/fixtures at each location and from right-of-way to curb face, all furniture/fixtures within the Site Area and only that area which is part of the public right of way. (') Bus shelters and bus stops furniture/fixtures include benches, trash receptacles, information map cases, schedule holders, free standing kiosks, outdoor advertising displays (both static and digital), secure bicycle racks, news stand corrals. The hours for maintenance, repairs and replacement of bus shelters and bus stops are between 7 a.m. and 6 p.m. every day of the week. The hours for cleaning bus shelters and bus stops are between 6 a.m. and 6:00 p.m. Monday through Friday and between 8 a.m. and 6:00 p.m. on Saturday and Sunday. 4. Digital Signage Network Security The Company is expected to effectively control access to the digital signage network and address security concerns for the digital system through a multi -layer effort with controlled physical access and an operating system to establish and maintain a hacker -resistant system. In its Proposal, the Company is expected, at a minimum, to address the following areas of digital signage network security: a. Physical Security i. Restricting physical access to the network's devices. ii. Securing all screens, attachments, and public players iii. Securing all PC ports and connections iv. Security and password protection for the BIOS to prevent the boot order from being changed. b. Operating System Security i. Restricting operating system access. ii. Installation of firewall to block unwanted incoming traffic. iii. Staying up to date with all security updates. Page 17 of 18