Item 20 - Contract for Sewage Grinder Units

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• Maintain the focus on customer satisfaction by measurement and monitoring according to Management Review Procedure (QMSP-106). 5.2. Policy Powers Bros. Quality Policy (QMSD-203) and Quality Objectives (QMSD-204)" are displayed openly as a sign of our pride and commitment and as a clear reminder of our focus and direction. Because the success of our Quality Management System is essential for our competitiveness, it is vital that the employees of Powers Bros. understand and adhere to our Quality Policy, The Quality Policy is released as a standalone document as well and is communicated and implemented throughout the organization. The Quality Policy of Powers Bros. is as follows: The Company is committed to provide quality products on time that meet or exceed customer expectations and comp43, with all requirements. The Company will ensure success through the adherence to an effective quality management system based on continual improvement and customer satisfaction. 5.3. Organizational roles, responsibilities, and authorities The organizational structure shown in "Organization Chart (QMSD-201)". Organization chart illustrates the responsibilities and authorities of personnel who manage, perform, and verify work affecting the quality of products and services at Powers Bros. • The President is the leader of the quality efforts at Powers Bros. and is responsible for the delegation of the various responsibilities for quality, and for the efficient operation of the company. • The Managers/Foremen/Supervisors are responsible for ensuring that Powers Bros. quality policies are being carried out oil a daily basis and ensuring that the processes are delivering their intended outputs. • Managers/Foremen/Supervisors may delegate the authority for implementation of the quality functions within their departments but shall retain the responsibility for its function. • Quality is the responsibility of each Powers Bros. employee. Their responsibilities for activities affecting quality are specified further in Powers Bros. Quality Manual and Procedures. The responsibility and authority for the quality management system is communicated to all employees through "Job Descriptions (QMSF-312)" Also Responsibilities are clarified in the Quality Management System procedures.