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EXHIBIT 1 <br />. P <br />Innovative eProcurement Solutions <br />13263 Ventura Blvd., Suite 101 • Studio City, CA, 91604 • (818) 992-1771 <br />PB System T11 <br />SUPPORT SERVICES AGREEMENT <br />This SUPPORT SERVICES AGREEMENT ("Agreement"), which describes the terms and <br />conditions applicable to your use of the PlanetBids Online Support Services, is made and <br />entered as of into the 91h day of November 2021, by and between PLANETBIDS, INC., a <br />California corporation, ("PlanetBids") and the following customer ("Customer") for the <br />period from December 21, 2021 to August 15, 2023: <br />Customer Name: Citv of Santa Ana <br />Street Address 20 Civic Center Plaza <br />City, State ZIP Santa Ana, CA 92702 <br />Department: Purchasing <br />Principal Contact: Sandy Perez <br />Title: Purchasing Supervisor <br />Phone & Email: 714.647.5329. SPerezCa santa-ana. <br />Method of Payment: Net 30 Days <br />THEREFORE, PlanetBids and the Customer agree as follows: <br />1. PlanetBids Services. Upon acceptance of this Agreement, PlanetBids shall provide the <br />following Support Services to Customer, subject to the terms and conditions of this Agreement <br />and as more fully described in Exhibit "A". This Agreement fully supersedes any and all prior <br />agreements between PlanetBids and Customer. <br />a) "Services" shall include one or more of the following PlanetBids PB SystemT"^ <br />modules or features if, and only if, listed in Exhibit "A" hereto: <br />(i) use of the PlanetBids "PB System""'" by a specific number of Customer <br />licensed System users <br />(ii) Additional Customer licensed module users <br />(iii) Vendor management and Bid management modules for vendor registration, <br />posting and tracking Bid Requests and other information on Customer's website <br />or private internet network, and, at Customer's option, to process and distribute <br />Bid Requests to additionally available PlanetBids suppliers within their selected <br />categories; <br />(iv) Advanced eBidding for Public Works add -on module; <br />Copyright © 2021 PlanetBids, Inc. R210815-26 <br />