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CITY OF SANTA ANA <br />RFP No. 21-099 Downtown Unarmed Security Guard Services Page 2 of 39 <br /> <br /> <br /> <br />TABLE OF CONTENTS <br /> <br /> <br />I. BACKGROUND ................................................................................................................................................ 3 <br />II. OVERVIEW OF PROJECT .................................................................................................................................. 3 <br />III. SCOPE OF SERVICES ........................................................................................................................................ 4 <br />IV. TERM OF AGREEMENT ................................................................................................................................... 9 <br />V. RFP SCHEDULE OF EVENTS ............................................................................................................................. 9 <br />VI. RESPONSE TO RFP .......................................................................................................................................... 9 <br />VII. PROPOSAL CONTENTS – STATEMENT OF QUALIFICATIONS (SOQ) .............................................................. 11 <br />VIII. CERTIFICATIONS ........................................................................................................................................... 13 <br />IX. REFERENCES ................................................................................................................................................. 13 <br />X. INSURANCE ................................................................................................................................................... 13 <br />XI. EXCEPTIONS .................................................................................................................................................. 14 <br />XII. SELECTION PROCEDURES & CRITERIA .......................................................................................................... 14 <br />XIII. WITHDRAWALS............................................................................................................................................. 15 <br />XIV. PROTESTS ..................................................................................................................................................... 15 <br />XV. GENERAL TERMS AND CONDITIONS ............................................................................................................. 15 <br />XVI. AWARD OF AGREEMENT .............................................................................................................................. 20 <br />XVII. IMPLEMENTATION ....................................................................................................................................... 20 <br />EXHIBIT 1 .............................................................................................................................................................. 21 <br />ATTACHMENT A .................................................................................................................................................... 21 <br />ATTACHMENT B .................................................................................................................................................... 21 <br />ATTACHMENT C .................................................................................................................................................... 21 <br />ATTACHMENT D .................................................................................................................................................... 21 <br />ATTACHMENT E .................................................................................................................................................... 21 <br />ATTACHMENT F .................................................................................................................................................... 21 <br />ATTACHMENT G .................................................................................................................................................... 21 <br /> <br /> <br /> <br /> <br /> <br /> <br /> <br />EXHIBIT 1