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(9) <br />I. SCOPE OF SERVICES <br />CITY OF SANTA ANA <br />EXHIBIT A <br />SCOPE OF SERVICES <br />A consultant hired pursuant to this RFP shall be responsible for Police Rotational Towing and <br />Storage Services with the Santa Ana Police Department, as outlined in the SAMC § 32-107. The <br />successful Contractor(s) must agree to perform all services as outlined herein within the corporate <br />city limits of the City of Santa Ana or any other jurisdiction as directed by a member of the Santa <br />Ana Police Department. <br />II. IMPLEMENTATION <br />A. The selected Contractor(s) will collectively assume responsibility for all towing and storage <br />needs, and all other related functions as described in the RFP, for the Santa Ana Police <br />Department on a rotational basis. <br />B. The Contractor shall ensure that all employees working on this project meet the minimum <br />personnel and training standards identified herein. In addition, the Contractor should include <br />a list of additional training provided to the Contractor's staff demonstrating proficiency and <br />excellence in the field. <br />C. City Staff shall have the right to modify, reduce or delete rotational tow services and remove <br />contract personnel with prior notice to Contractor. <br />The Contractor shall provide sufficient personnel and equipment, but in no case less than the <br />minimum required, to carry out the duties contained in this RFP within specified timelines. The <br />term of the contract is three (3) years with two (2) one (1) year options for renewal. <br />III. USE OF ROTATIONAL TOW LIST <br />A. CRITERIA AND RULES FOR USE BY POLICE EMPLOYEES <br />The City agrees to utilize the rotational tow list for all service requests initiated by members of the <br />Santa Ana Police Department except where provided for in this agreement. Therefore, the City <br />agrees to operate under the following policy guidelines unless reasonably necessary to deviate <br />due to exigent or unforeseen circumstances: <br />1. Whenever the driver or owner specifies a particular club, association or tow service to care <br />for his/her vehicle, the garage or tow service requested shall be called and such calls shall <br />not constitute a rotational tow call. <br />2. When a driver does not specify a particular garage or tow service, the garage or tow service <br />called shall be taken from the rotational list in numerical order. When more than one vehicle <br />is to be towed from a collision scene and the drivers do not specify a preference, the rotation <br />list shall be followed on the basis of one tow truck for each vehicle utilizing the numerical <br />rotational order. The rotation list shall be followed on a per vehicle basis rather than per <br />collision or call for service. When multiple Contactors are called to the same incident, the <br />distribution of vehicles shall be determined by the police officer at the scene. <br />RFP No. 21-060 Police Rotational Towing and Storage Services Page 20 of 39 <br />