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(9)CITY OF SANTA ANA <br />1. The Contractor shall exercise due care and caution at all times for the protection of all persons <br />and property. All fines, penalties and/or repair charges resulting from the Contractor's actions <br />shall be the sole responsibility of the Contractor. <br />2. Understanding that the Contractor will respond to calls involving traffic collisions or traffic hazards, <br />and pursuant to CVC § 22513, the Contractor shall only place or use equipment to block vehicle <br />traffic lanes or render assistance to a motorist while exercising due care for the safety of the tow <br />truck driver, the motorist and the motoring public. Tow truck drivers should be trained in scene <br />management in accordance with this section. The Contractor shall ensure that all appropriate <br />traffic safety warning devices are utilized as deemed necessary. <br />3. Contractors will be required to respond to calls where vehicles have collided with other objects <br />and may have already caused damage to varying degrees. The methods proposed by the <br />Contractor for towing and recovery services shall be reasonable and consistent with industry <br />standards, best practices, and in a manner that shall not cause unnecessary additional harm, <br />deface or damage any City or private property. In the event that damage to the City's right-of-way <br />or private property has occurred due to the negligence of the Contractor, the Contractor shall be <br />solely responsible for its repair or replacement in excess of the amount covered by the required <br />insurance. <br />Q. SPECIFICATIONS <br />This Scope of Services is intended to cover all labor, material and standards of workmanship to <br />be employed for in this work plan or reasonably implied by terms of same. Work or materials of <br />a minor nature which may not be specifically mentioned, but which may be reasonably assumed <br />as necessary for the completion of this work, shall be performed by the Contractor as if <br />described in the specifications. <br />R. RECORDS <br />1. The Contractor shall keep accurate records concerning all vehicle tows, vehicle storages and <br />vehicle releases or disposition. <br />2. In addition, the Contractor shall maintain accurate records of his/her employees or agents and <br />provide the City with names and telephone numbers of emergency contact employees. <br />3. The Contractor shall complete a report each calendar month indicating the number of calls for <br />service, the number of vehicles towed, the number of vehicles in storage (regular and secure) <br />and their current status, vehicles released, vehicles sent to lien sale, the status of any other <br />vehicles or services rendered by the Contractor on behalf of the City, GPS information (if <br />requested by the City) or any other information as may be required by the City's Project <br />Manager or designee. <br />4. A phone log will be submitted monthly of all calls from the Santa Ana Police Department to <br />the Contractor, identifying whether or not those calls required a request for service, and a <br />description of the action taken as a result of the call. <br />5. The Contractor shall provide monthly customer service phone logs from the public, indicating <br />name, date, time and phone number of caller, reason for the call, any specific requests, the <br />Contractor's response or action, and the amount of time required to address request. Such <br />logs shall be accurate and truthful. <br />RFP No. 21-060 Police Rotational Towing and Storage Services Page 33 of 39 <br />