Item 31 - On -Call Electric Generator Maintenance and Repair Services

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CITY OF SANTA ANA RFP NO.: 21-034 ON -CALL EMERGENCY GENERATOR MAINTENANCE AND REPAIR SERVICES locations on an as needed basis at the hourly rates specified in the Fee Schedule. The Contractor shall charge labor at the established rates for normal hours, after hours, weekend hours and holiday hours. Any repair service above and beyond preventative maintenance will require an estimate being submitted to the City and their approval prior to any work being performed by the Contractor. The Contractor shall provide generator parts, supplies and equipment for all listed City generators and other locations as requested by the City. All parts, supplies, materials, and equipment provided to the City are to be new, and from acceptable manufacturers with acceptable warranty periods to the City at a markup price not to exceed 10%. A service report is to be completed by the Contractor's technician and the report is to be provided to City personnel upon completion of the request. Any activity carried out by the Contractor that requires taking a generator offline for testing or repairs requires prior approval from the City of Santa Ana. Should a generator need to be taken off line temporarily, it may not be left unattended by the Contractor's personnel. The Contractor must remain onsite until the generator is successfully returned online to normal operation. IV. EMERGENCY ON CALL SERVICE In the event of a generator failure or malfunction, the Contractor shall provide emergency on - call repair services within four (4) hours of receiving the call. The Contractor's service technician is required to be on site and commence work within eight (8) hours of initial contact if deemed by the City to be an emergency. The response time may be waived by the City if service can wait to be performed during Contractor's normal business hours. V. VALUE ADDED RELATED SERVICES The Contractor may propose additional related services that the City has not specifically identified in this RFP to accomplish the stated goals of this RFP. Value added related services will be considered by the City and may or may not be incorporated in the agreement. All parts and materials must be supplied new and factory approved. VI. PROJECT MANAGEMENT & COORDINATION When a request for service is issued to the City, the Contractor shall issue an estimate to the City's designated project manager. The Contractor shall not proceed with any work without the prior approval of the City's designated project manager. Contractors shall invoice the City on a monthly basis for all work performed during the period or provide a one-time invoice at the completion of work issued. Each invoice shall be accompanied by a summary of tasks performed, results and progress on long-term tasks if any, and agreement number. VII. SCHEDULING