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Item 35 - Interactive Voice Response System Support & Maintenance, Services, and Software
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08/17/2021 Regular
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Item 35 - Interactive Voice Response System Support & Maintenance, Services, and Software
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8/17/2023 4:14:02 PM
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Agenda Packet
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Clerk of the Council
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35
Date
8/17/2021
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Award Renewal Agreement with Selectron Technologies, Inc. <br />August 17, 2021 <br />Page 3 <br />1 <br />9 <br />7 <br />0 <br />and payment hardware to Europay, MasterCard, and Visa (“EMV”) Chip & PIN <br />contactless payment terminals and full PCI DSS compliance. <br />In addition to the over-the-phone interactive voice response and payment services, there <br />are other critical payment processing agreements, like the City’s walk-in cashiering <br />station merchant processing services, online cloud-based electronic billing and payment <br />presentation/bill print services, and 24-7/365 walk-up payment kiosk services. Based on <br />the synchronization of all of these payment-processing services, the City will achieve full <br />PCI-DSS compliance, thereby transferring future credit card fraud liability from the City to <br />the payment card providers. <br />Below is the breakdown of costs, including the optional costs: <br />Item Estimated <br />Amount <br />Contingency Not to Exceed <br />Amount <br />Municipal Utility Services (MUS)$201,945 $30,292 $232,237 <br />MUS Outbound Messaging (Optional)$92,050 $13,807 $105,857 <br />Dog License (Optional)$133,860 $20,079 $153,939 <br />Business License (Optional)$133,860 $20,079 $153,939 <br />Land Management (Optional)$239,340 $35,901 $275,241 <br />Total $801,055 $120,158 $921,213 <br />ENVIRONMENTAL IMPACT <br />There is no environmental impact associated with this action. <br />FISCAL IMPACT <br />The first year of funds for this renewal agreement are included in the FY21-22 budget. <br />The IVR integrates with many different City systems providing various services, which is <br />why staff records the cost of the contract in a variety of accounting units. The chart below <br />outlines the contract cost allocations to each accounting unit for each year of the contract. <br />Amounts for future fiscal years will be included in future proposed operating budgets. <br />FY <br />Accounting <br />Unit - <br />Account <br />No. <br />Fund <br />Description <br />Accounting <br />Unit - <br />Accounting <br />No. <br />Description <br />Estimated <br />Amount <br />Additional <br />Contingency <br />Not to <br />Exceed <br />Amount <br />06017642- <br />62251 <br />PWA - <br />Water Misc. <br />Expenses <br />Other <br />Agency <br />Services <br />$27,359 $4,104 $31,462 <br />2021 <br />-22 06917640- <br />62300 <br />PWA - <br />Refuse <br />Contract <br />Services- <br />Professional <br />$7,155 $1,073 $8,229
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