Item 35 - Interactive Voice Response System Support & Maintenance, Services, and Software

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Page 1 of 12 RENEWAL AGREEMENT WITH SELECTRON TECHNOLOGIES, INC. TO PROVIDE INTERACTIVE VOICE RESPONSE SERVICES AND SOFTWARE SUPPORT AND MAINTENANCE This Renewal Agreement to Provide Interactive Voice Response Services and Software Support and Maintenance (“this Agreement”) is made as of this 17h day of August, 2021 by and between Selectron Technologies, Inc., an Oregon corporation (“CONSULTANT”), and the City of Santa Ana, a charter city and municipal corporation organized and existing under the Constitution and laws of the State of California (“CITY”). In consideration of the mutual promises herein contained and other good and valuable consideration, the adequacy and receipt of which is hereby acknowledged, the parties agree as follows: RECITALS A.CITY desires to retain a consultant having special skill and knowledge in providing multi- lingual interactive voice response services through a centralized software system capable of integration with the City’s Municipal Utility Services, Business License, Dog License, and Land Management systems and compatible with the City’s underlying voice of internet protocol telephone system and other associated equipment and software. B.In undertaking the performance of this Agreement, CONSULTANT represents that it is knowledgeable in its field and that any services performed by CONSULTANT under this Agreement will be performed in compliance with such standards as may reasonably be expected from a professional consulting firm in the field. NOW THEREFORE, in consideration of the mutual and respective promises, and subject to the terms and conditions hereinafter set forth, including those set forth in the CONSULTANT’S standard Software License Agreement and Support and Maintenance Agreement attached at Appendices I and II, respectively, the parties agree as follows: CITY hereby retains CONSULTANT, and CONSULTANT hereby agrees to provide such services as are set forth hereinbelow, in accordance with the terms and conditions of this Agreement, and represents and warrants to CITY that CONSULTANT accepts such assignment to perform those services, subject to those terms and conditions. 1.SCOPE OF SERVICES a.CONSULTANT shall perform during the term of this Agreement, the tasks and obligations including all labor, materials, tools, equipment, and incidental customary work required to fully and adequately complete the services described and set forth in EXHIBIT A, EXHIBIT B, and EXHIBIT C, as well as Appendix I and Appendix II (as may be applicable), attached hereto and incorporated by reference. b.In the event that the description of services, their time, place, and manner specified in EXHIBITS A, B, C, and Appendices I and II, is in conflict with the provisions of this Agreement then the terms of this Agreement will prevail. 2.COMPENSATION a. Upon execution of this Agreement, CITY agrees to pay, and CONSULTANT agrees to EXHIBIT 1