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Information Technology <br />https://www.santa-ana.org/IT <br />Item # 18 <br />City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br />June 15, 2021 <br />TOPIC: Purchase of HP Support Contract for Servers and Storage Systems <br />AGENDA TITLE: <br />Award a Purchase Order in the Amount of $58,987 to Headlands Associates for HP <br />Support Contract for Servers and Storage Systems (Specification No. 21-051) (Non- <br />General Fund) <br />RECOMMENDED ACTION <br />Authorize a one-time purchase and payment of purchase order to Headlands Associates <br />for HP Support Contract for Servers and Storage Systems, in the amount of $58,987, <br />subject to non-substantive changes approved by the City Manager and City Attorney. <br />DISCUSSION <br />The City’s two data centers support the continuous City business operations on a 24 <br />hours a day / 7 days a week / 365 days a year (24/7/365) cycle. In order to provide this <br />service level, the Information Technology Department maintains the computer <br />infrastructure with manufacturer-supported 24/7/365 maintenance contracts. The Hewlett <br />Packard servers and storage equipment within the data centers require provisions with <br />access directly to the manufacturers’ technical support centers. This level of support <br />allows the manufacturer to interactively diagnose system difficulties and provide solutions <br />to localized problems, returning to service as soon as possible. In addition, the support <br />contract with Hewlett Packard includes access to bug fixes, patches, and upgrades. <br />These are essential for preserving the fitness and considerable investment in the <br />hardware. <br />Local Vendor Preference <br />For bid evaluation purposes, qualified local bidders may receive either a 7% preference <br />for "small" Santa Ana businesses, or a 4% preference for "small" Orange County <br />businesses, which is given respectively on all qualifying bids for materials, supplies, labor, <br />equipment or services, pursuant to the Small Local Business Preference Program under <br />Ordinance NS-2828. Small Local Business Preference eligibility requirements are <br />available on the City's website at www.santa- <br />ana.org/finance/local_preference_program.asp. Vendors located within the City of Santa