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<br /> <br /> <br /> Page 1 <br />Contents <br />Exhibit A: Statement of Work ........................................................................................................................ 1 <br />1.0 Purpose of Document ............................................................................................................................. 3 <br />2.0 Project Overview..................................................................................................................................... 3 <br />Supporting Documents ........................................................................................................................... 3 <br />Scope and Deliverables Overview.......................................................................................................... 4 <br /> Record Types ......................................................................................................................... 4 Interfaces ............................................................................................................................... 9 Agency Departments............................................................................................................ 10 Methodology ......................................................................................................................... 10 <br />Expiration .............................................................................................................................................. 12 <br />Change Request Management ............................................................................................................. 12 <br />Project on-Hold ..................................................................................................................................... 13 <br />Assumptions ......................................................................................................................................... 13 <br /> General Project Assumptions .............................................................................................. 14 Project Resourcing Assumptions ......................................................................................... 16 Solution Assumptions........................................................................................................... 17 Data Conversion Assumptions ............................................................................................. 18 <br />Critical Success Factors ....................................................................................................................... 19 <br />Project Participants ............................................................................................................................... 19 <br />Appendix A – Deliverable Acceptance Form .............................................................................................. 21 <br />Appendix B – Deliverables .......................................................................................................................... 23 <br />STAGE 1 – Initiation ............................................................................................................................. 23 <br /> Avocette Responsibilities: .................................................................................................... 24 City of Santa Ana Responsibilities: .................................................................................... 24 <br />STAGE 2 – Analysis ............................................................................................................................. 24 <br /> Avocette Responsibilities: .................................................................................................. 25 City of Santa Ana Responsibilities: .................................................................................... 26 <br />STAGE 3 – Configuration ..................................................................................................................... 26 <br /> Avocette Responsibilities: .................................................................................................. 27 City of Santa Ana Responsibilities ..................................................................................... 28