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<br /> <br /> <br /> Page 19 <br /> Clariti Data Conversion Tools: Data will be mapped and converted utilizing Clariti’s Data Loader or custom Apex code. This will assist <br />to ensure the accuracy of the mapping. The data mapping tool ensures that the legacy source to Clariti solution is accurate and prevents <br />data from failing to convert, while the execution tool can be used to consistently run conversion process and track statistics. <br /> Acceptable Data Formats For Conversion: It is expected that the Conversion Source Data be provided in Microsoft SQL Server <br />database format or CSV. In the event that the source is not in an acceptable format, Avocette will provide recommendations for <br />transposing the data in the proper format. <br />Critical Success Factors <br />The following elements are required for the project to achieve its objectives: <br /> Dedicated Participation – Avocette fully understands that the City staff members have daily responsibilities that will compete with the <br />amount of time that can be dedicated to the Clariti implementation project. However, it is critical that the City acknowledge that their staff <br />must be actively involved throughout the entire duration of Services as defined in the Project Plan. Avocette will communicate insufficient <br />participation of the the City resources through Project Status Reports, as well as the corresponding impact(s). In particular, dedicated the <br />City participation is expected to include: <br /> Executive Project Sponsorship <br /> Visible, consistent support of the project and project team at the executive sponsorship and management levels <br /> Knowledgeable and committed staff to the project in order to meet the expected goals and timeline <br /> Committed, informed and strong project management and project team that have a thorough understanding of the project objectives <br /> Frequent and regular communication between the Sponsors and the Project Managers <br /> Knowledge Transfer - While Avocette cannot guarantee specific expertise for the City staff as a result of participating in the project, <br />Avocette will make all reasonable efforts to transfer knowledge to the City, as appropriate. It is critical that the City personnel participate in <br />the analysis and deployment of Clariti Platform in order to successfully transfer knowledge. <br />Project Participants <br />The project participants will be identified and assigned specific roles and responsibilities during the Project Initiation phase. The participants fall <br />into the following 3 categories: