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Information Technology <br />https://www.santa-ana.org/it <br />Item # 17 <br />City of Santa Ana <br />20 Civic Center Plaza, Santa Ana, CA 92701 <br /> Staff Report <br />April 6, 2021 <br />TOPIC: Agreement with TPX Communications for Telecom Services <br />AGENDA TITLE: <br />Approve Agreement with TPX Communications, Inc. for Telecom Services in an Annual <br />Amount Not to Exceed $50,000 (Non-General Fund) <br />RECOMMENDED ACTION <br />1. Authorize the City Manager to execute the agreement with TPX Communications, Inc., <br />for telecom services for a three-year period beginning April 1, 2021 through March 31, <br />2024 with the potential for three (3) additional one-year (1) renewal terms, exercisable <br />by the City Manager and the City, in an amount not to exceed $50,000 annually and <br />$300,000 over the life of the agreement if all extensions are utilized, subject to non- <br />substantive changes and approved by the City Manager and City Attorney. <br />2. Approve payment for invoices for services incurred with TPX for telecom services <br />through April 30, 2021 for an additional amount not-to-exceed $18,000. <br />DISCUSSION <br />On March 6, 2018, the City Council approved a three-year agreement for $80,000 with <br />TPX Communications (TPX) for PRI trunk lines that provide local and long-distance <br />telephone service as part of the City’s conversion from a legacy phone system to a Voice <br />over IP (VoIP) phone system. Due to the COVID-19 pandemic, staff had to pivot to a <br />virtual workforce which dramatically increased the telecom charges incurred. As a result, <br />the City has exceeded the amount authorized in the 2018 agreement and requests that <br />the City Council approve an additional $18,000 to cover costs in excess of the previously <br />authorized amount. <br />The City’s recently implemented a new VoIP telephone system that supports all <br />departments and all City facilities. This system has the most current and advanced <br />features available on the market. In order for the City’s internal phone system to connect <br />to callers outside of the City, the system must be connected to the Public Switched <br />Telephone Network (PSTN). Currently, that is accomplished by using PRI trunk services. <br />However, PRI trunk lines are now being phased out by local vendors in favor of more