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2/24/2021 Quote: 397773 / City of Santa Ana - Dash <br />https://dash.tpx.com/ribeye/service/file?id=1377739&deleteAfterServing=1&inline=1 13/21 <br /> Customer Contact Authority <br />TPx Communications has an obligation, and Customer has a right, under federal or state law to protect the confidentiality of your Customer <br />Proprietary Network Information (CPNI). CPNI includes information relating to the quantity, technical configuration, type, destination, <br />location and amount of use of the services Customer purchases from TPx. You can help prevent unauthorized access to that information <br />by indicating below the parties authorized to access that information. <br />Authority Roles <br />Primary Account Authority / Authorized Signee: This user will have full access to all CPNI data related to network configuration and <br />usage. This user will have full administrative access for the account which includes managing account settings, viewing invoices, making <br />payments, initiating new orders, providing price change approvals, and overseeing trouble reports. Only this user will be authorized to sign <br />any Service Agreements or Equipment Addendums. Only this user will be authorized to add "secondary" users to the authorized list. <br />Alternate Primary Account Authority: This user will have full access to all CPNI data related to network configuration and usage. This <br />user will have partial administrative access for the account which includes managing account settings, making payments, initiating new <br />orders, providing price change approvals, and overseeing trouble reports. <br />Agent Contact: This user will have access to CPNI data and for the account in accordance with their Authority Level which is to be <br />determined by the Primary Account Authority / Authorized Signee. <br />Voice Vendor: This user will have access to CPNI data and for the account in accordance with their Authority Level which is to be <br />determined by the Primary Account Authority / Authorized Signee. <br />Data Vendor: This user will have access to CPNI data and for the account in accordance with their Authority Level which is to be <br />determined by the Primary Account Authority / Authorized Signee. <br /> <br />Authority Levels <br />R/W/A (Read/Write/All) Grants full authority to CPNI usage and network configuration data. Permits authority to request account <br />information, view and remit payments, place and oversee orders, and initiate & manage trouble reports. <br />R/W/B (Read/Write/Bill) Grants authority to CPNI network configuration data in support of resolving billing related issues. Permits authority <br />to view invoices, request invoice related changes on the account such as the billing address, and to view and remit payments. <br />R/W/O (Read/Write/Orders) Grants authority to CPNI network configuration data in support of order implementation. Permits authority to <br />oversee all open orders against the account and to initiate orders against the account for existing service changes or ancillary service <br />additions <br />R/W/T (Read/Trouble) Grants authority to CPNI network configuration data in support of resolving trouble on the account. Permits <br />authority to report and look after trouble related to existing services on the account. <br />P A A/ A S ¨ Do not send marketing emails <br />Name Title <br />Phone Cell Email <br />Authority Level: RWA <br />A P A A ¨ Do not send marketing emails <br />Name Title <br />ENV91971328-9742-EAEE-4663-DBAC <br />03/11/2021 21:41 PM UTC