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geocoded image and report it back to the customers via automated processes. Drivers can <br />also communicate with customer service to provide service verification with photos and <br />report service obstructions and overfilled containers or contamination. <br /> <br />Through our Soft-Pak customer database, our customer service team can monitor incidents <br />of contamination and overfilled containers. Athens will provide notification via phone, <br />email within 48 hours, and a letter with a picture of the exception within 30- days. The <br />notification will include a picture, time, and date of the exception, while the phone call will <br />give the customer options to resize containers or options for dealing with contamination. <br />The ultimate goal is to right size, educate, and prevent future occurrences. <br /> <br />5. Will there be an impact on proposed rates if your company does not construct a facility within <br />the City? And what would be your plan for an office in Santa Ana? <br /> <br />Response: <br /> <br />• Athens services proposed opening a facility in Santa Ana in an effort to collaborate with <br />the city to determine the best location for the city’s needs. If Athens were to open a <br />hauling yard outside the city, we would still open a local office within the City of Santa Ana <br />to service our customers. This would not change our proposed rates. <br /> <br />6. Confirm that Athens will provide $100 million in Public Liability Insurance. <br /> <br />Response: <br /> <br />• Athens proposed rates are based on $75 Million in Umbrella Liability Coverage. However, <br />we will offer $100 million in Umbrella Liability Insurance coverage if selected as the hauler <br />for no additional charge. <br /> <br /> <br /> <br />Attachment 7 <br />7 - 3