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Table of Contents <br />Tab1 Cover Letter....................................................................................... 1 <br />1.1 Cover Letter [RFP VI.F.1]..................................................................................... 2 <br />Tab 2 Agreement Statement........................................................................... 3 <br />2.1 Agreement Statement [RFP VI.F.2]........................................................................ 4 <br />Tab3 Firm and Team Experience.................................................................... 5 <br />3.1 Firm and Team Experience [RFP VI.F.3]............................................................... 6 <br />3.1.1 Firm General Description [RFP VI.F.3.i]......................................................... 6 <br />3.1.2 Engagement and Resource Manager [RFP VI.F.3.11]........................................ 6 <br />3.1.2.1 Engagement Manager............................................................................... 8 <br />3.1.2.2 Resource Manager................................................................................... 9 <br />3.1.2.3 Executive Sponsor.................................................................................... 9 <br />3.1.3 Resumes for Engagement and Resource Manager [RFP F.3.111] ...................... 10 <br />3.1.3.1 Resume: Engagement Manager.............................................................. 10 <br />3.1.3.2 <br />Resume: Resource Manager................................................................... <br />12 <br />3.1.3.3 <br />Resume: Executive Sponsor.................................................................... <br />14 <br />3.1.4 Experience Providing Similar Services [RFP VI.F.3.1v].................................. <br />15 <br />3.1.5 Recent Significant Engagements [RFP VI.F.3.v]............................................ <br />16 <br />3.1.5.1 <br />Orange County Transportation Authority (Reference # 1) ........................ <br />16 <br />3.1.5.2 <br />Southern California Regional Rail Authority (Reference #2) ................... <br />17 <br />3.1.5.3 <br />City of Orange (Reference #3)................................................................ <br />18 <br />3.1.5.4 <br />Superior Court of California, County of Los Angeles .............................. <br />19 <br />3.1.5.5 <br />Dallas/Fort Worth International Airport ................................................ <br />20 <br />Tab4 Supplemental Questions....................................................................... <br />22 <br />4.1 Supplemental Questions [RFP VI.F.4].................................................................. <br />23 <br />4.1.1 Major Service Offered [RFP VI.F.4.i]............................................................ <br />23 <br />4.1.2 Acceptable Invoicing Frequencies [RFP VI.F.4.11].......................................... <br />23 <br />4.1.3 Years in Business Providing Temporary IT Personnel [RFP VI.F.4.iii] ........... <br />23 <br />4.1.4 Overall Qualifications to Provide Temporary Personnel and/or Consulting <br />Services [RFP VI.F.4.iv]................................................................................ <br />23 <br />4.1.5 Unique/Distinguishing Qualifications/Experience/Approaches [RFP VLF.4.v] <br />..................................................................................................................... <br />25 <br />4.1.5.1 Personnel Guarantee.............................................................................. <br />25 <br />4.1.5.2 Rapid Responses.................................................................................... <br />26 <br />4.1.5.3 Plan for Managing the City's Requests for Staffing .................................. <br />26 <br />4.1.5.4 Incumbent Transition............................................................................. <br />26 <br />4.1.5.5 Remote Work Policy.............................................................................. <br />27 <br />4.1.5.6 Quality Assurance.................................................................................. <br />27 <br />Specific Activities to be Monitored................................................................... <br />28 <br />Meetings and Communication.......................................................................... <br />28 <br />Communications Plan and Status Reporting..................................................... <br />29 <br />CommunicationTypes..................................................................................... <br />29 <br />Internal Meeting Communications Format ....................................................... <br />30 <br />Communications Responsibility....................................................................... <br />30 <br />RFP No. 20-124 <br />Information Technology As -Needed Professional Services <br />Page I i <br />